At a Glance
- Tasks: Build relationships and drive occupancy in a fast-paced care environment.
- Company: Join TLC Care, dedicated to enhancing quality of life for residents.
- Benefits: Competitive pay, discounts, gym membership, and excellent training opportunities.
- Other info: Dynamic team environment with growth potential in social care.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: Sales, marketing, and relationship-building experience preferred.
The predicted salary is between 30000 - 40000 € per year.
An exciting opportunity for a special person with Relationship Development experience! At TLC Care, our focus is quality of life. The design of the homes and its entire operation are dedicated to that cause. The role will be based in Potters Bar.
Our approach to specialised nursing and care is, we believe, second to none, with highly-trained carers and nurses on hand 24 hours a day to provide assistance to meet the needs and wishes of each individual resident.
About you
Whether or not your Sales & Marketing background is in Social care, our expectations, standards and pace will stretch and develop you. We’re a friendly team that works together and shares the pressures, but don’t underestimate the challenges. Ours is a fast-paced environment and you’ll need:
- A confident, composed approach
- The communication skills to make a quick, long-lasting impact in a highly skilled team
- A passion for quality, building relationships and driving our reputation
The role
We are looking for an experienced Resident Experience & Enquiries Manager whose role is to ensure the home meets its occupancy and revenue targets. This will be done through regular liaison with local hospitals and relevant stakeholders whilst promoting and integrating the home within the local community and developing strong community links to generate new leads. Leads will be effectively managed in line with the TLC sales and marketing process to generate sales and move-ins. Relationship building with both community and professional contacts, in addition to consultative sales skills in enquiry management, are core attributes required for success in this position. Experience in the Social Care sector is not essential.
In return we offer:
- High specification working environment
- Competitive benefits/commission package
- Excellent rate of pay
- Discounts at approx. 2000 high street and online retailers (including supermarkets)
- Discounted gym membership
- Subsidised healthcare cash-plans
- Auto enrolment pension scheme
- Free meals
- Excellent training & development opportunities within a growing organisation
Requirements:
- Experience in Sales, Marketing and Business Development
- Experience of developing and maintaining relationships
- Strong communication skills
- High level attention to detail
- Excellent writing skills
- Ability to use Microsoft Word, Excel, Outlook
Resident Experience & Enquiries Manager in London employer: TLC Care 💚
At TLC Care, we pride ourselves on creating a supportive and dynamic work environment that prioritises quality of life for both our residents and employees. Located in Potters Bar, our team enjoys a high specification working environment, competitive benefits, and excellent training opportunities that foster personal and professional growth. Join us to be part of a friendly, fast-paced team dedicated to making a meaningful impact in the community while enjoying perks like discounts at numerous retailers and subsidised healthcare plans.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience & Enquiries Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the social care sector. Attend local events, join relevant groups on social media, and don’t be shy to reach out to professionals on LinkedIn. Building relationships can open doors to opportunities you might not find online.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that Resident Experience & Enquiries Manager role. Prepare a short, engaging summary of your experience and what you bring to the table. Make it memorable!
✨Tip Number 3
Follow up after meetings or networking events. A quick email thanking someone for their time can go a long way. It shows you’re genuinely interested and keeps you on their radar for future opportunities.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications from passionate candidates who are eager to join our team. Make sure to highlight your relationship development skills and how you can contribute to enhancing resident experiences.
We think you need these skills to ace Resident Experience & Enquiries Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for quality care and relationship building shine through. We want to see how you connect with our mission at TLC Care and how you can contribute to enhancing the resident experience.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in Sales, Marketing, and Business Development. We’re looking for specific examples that demonstrate your ability to build relationships and drive results, so don’t hold back!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and keep your points concise. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our friendly team at TLC Care!
How to prepare for a job interview at TLC Care 💚
✨Know Your Stuff
Before the interview, make sure you research TLC Care thoroughly. Understand their mission, values, and the specifics of the Resident Experience & Enquiries Manager role. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Showcase Your Relationship Skills
Since this role is all about building relationships, be prepared to share specific examples from your past experiences. Think of times when you've successfully developed connections or managed enquiries. Highlight your communication skills and how they’ve helped you in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenges in a fast-paced environment. Prepare scenarios where you had to think on your feet or manage multiple priorities, and explain how you achieved positive outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and helps you gauge if the company is the right fit for you. Consider asking about their community engagement strategies or how they measure success in the Resident Experience role.
