At a Glance
- Tasks: Drive resident experience and manage enquiries to boost occupancy and revenue.
- Company: Join TLC Care, a leader in quality nursing and care.
- Benefits: Competitive pay, discounts, gym membership, and excellent training opportunities.
- Other info: Fast-paced environment with a supportive team and career growth potential.
- Why this job: Make a real difference in residents' lives while building strong community relationships.
- Qualifications: Sales, marketing, and relationship-building experience are essential.
The predicted salary is between 30000 - 40000 € per year.
An exciting opportunity for a special person with Relationship Development experience! At TLC Care our focus is quality of life. The design of the homes and its entire operation are dedicated to that cause. The role will be based in Potters Bar. Our approach to specialised nursing and care is, we believe, second to none, with highly-trained carers and nurses on hand 24 hours a day to provide assistance to meet the needs and wishes of each individual resident.
About you
- Whether or not your Sales & Marketing background is in Social care, our expectations, standards and pace will stretch and develop you.
- We’re a friendly team that works together and shares the pressures, but don’t underestimate the challenges.
- Ours is a fast-paced environment and you’ll need a confident, composed approach.
- The communication skills to make a quick, long-lasting impact in a highly skilled team.
- A passion for quality, building relationships and driving our reputation.
The role
We are looking for an experienced Resident Experience & Enquiries Manager whose role is to ensure the home meets its occupancy and revenue targets. This will be done through regular liaison with local hospitals and relevant stakeholders whilst promoting and integrating the home within the local community and developing strong community links to generate new leads. Leads will be effectively managed in line with the TLC sales and marketing process to generate sales and move-ins. Relationship building with both community and professional contacts, in addition to consultative sales skills in enquiry management, are core attributes required for success in this position. Experience in the Social Care sector is not essential.
In return we offer:
- High specification working environment.
- As you build a long-lasting career with us, you will enjoy a competitive benefits/commission package.
- Excellent rate of pay.
- Discounts at approx. 2000 high street and online retailers (including supermarkets).
- Discounted gym membership.
- Subsidised healthcare cash-plans.
- Auto enrolment pension scheme.
- Free meals.
- Excellent training & development opportunities within a growing organisation.
Requirements:
- Experience in Sales, Marketing and Business Development.
- Experience of developing and maintaining relationships.
- Strong communication skills.
- High level attention to detail.
- Excellent writing skills.
- Ability to use Microsoft Word, Excel, Outlook.
Resident Experience & Enquiries Manager in Barnet employer: TLC Care 💚
At TLC Care, we pride ourselves on being an exceptional employer dedicated to enhancing the quality of life for our residents. Located in Potters Bar, our supportive and friendly work culture fosters collaboration and personal growth, offering excellent training and development opportunities alongside a competitive benefits package. Join us to make a meaningful impact in the community while enjoying perks like discounts at numerous retailers, subsidised healthcare, and a high-spec working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience & Enquiries Manager in Barnet
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social care sector and let them know you're on the hunt for a role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get involved in local community events related to care and nursing. This is a great way to meet potential employers and showcase your passion for quality care while building those all-important relationships.
✨Tip Number 3
Practice your pitch! When you get the chance to chat with someone about your experience, be ready to highlight your relationship development skills and how they can benefit the team at TLC Care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our friendly team at TLC Care.
We think you need these skills to ace Resident Experience & Enquiries Manager in Barnet
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for quality care and relationship building shine through. We want to see how you connect with our mission at TLC Care and how you can contribute to enhancing the resident experience.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in Sales, Marketing, and Business Development. We’re looking for specific examples that demonstrate your ability to build relationships and drive results, so don’t hold back!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and keep your points concise. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our friendly team at TLC Care!
How to prepare for a job interview at TLC Care 💚
✨Know Your Stuff
Before the interview, make sure you research TLC Care thoroughly. Understand their mission, values, and the specifics of the Resident Experience & Enquiries Manager role. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Showcase Your Relationship Skills
Since this role is all about building relationships, prepare examples from your past experiences where you've successfully developed and maintained strong connections. Be ready to discuss how you can apply these skills in a fast-paced environment like TLC Care.
✨Communicate Confidently
Practice your communication skills before the interview. You want to come across as confident and composed. Consider doing mock interviews with friends or family to refine your delivery and ensure you can articulate your thoughts clearly.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if TLC Care is the right fit for you. Ask about their approach to community engagement or how they measure success in this position.
