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- Tasks: Lead global IT operations and ensure seamless service delivery across infrastructure.
- Company: Join TKO Group, a leader in sports marketing and entertainment.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a fast-paced industry.
- Why this job: Be at the forefront of tech in the exciting world of sports and entertainment.
- Qualifications: 5+ years in IT infrastructure and leadership experience required.
The predicted salary is between 60000 - 80000 £ per year.
Who We Are: IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams.
KEY RESPONSIBILITIES
- Lead global 24 × 7 infrastructure operations encompassing endpoint management (Intune/JAMF/Endpoint Central), and messaging collaboration (M365/Slack/Box/Zoom) service reliability.
- Drive root cause analysis (RCA) and problem management activities following significant incidents.
- Implement corrective actions and operational improvements to prevent recurrence.
- Maintain clear operational documentation and post-incident reporting standards.
- Partner with Service Delivery leadership and ServiceNow operators to mature Infrastructure ITSM processes (Incident, Problem, Change Request, CMDB, Knowledgebase) and drive service-level accountability across all teams.
- Oversee infrastructure changes to ensure they are properly reviewed, documented, and executed according to change management processes.
- Coordinate maintenance activities across infrastructure teams and external vendors.
- Ensure production environments remain stable during infrastructure upgrades and deployments.
- Identify operational inefficiencies and drive process improvements across infrastructure support models.
- Support automation initiatives to improve service delivery and reduce manual operational overhead.
- Contribute to operational readiness for new infrastructure deployments, ensuring services are supportable in production.
- Establish a weekly Operations Review with key performance, change, and risk metrics for executive visibility.
- Partner closely with enterprise project teams to ensure seamless transitions from build to run.
- Drive operational readiness for all infrastructure projects and platform changes.
SKILLS & ABILITIES
- Operational Leadership: Proven ability to run mission-critical, global IT Infrastructure operations and serve as executive escalation point during major incidents.
- Reliability Engineering: Strong grasp of SRE principles, automation, observability, and resilience engineering.
- Service Management: Deep understanding of ITIL and ITSM tools, with focus on metrics-driven improvement.
- Technical Breadth: Familiar with enterprise-grade systems including Okta, Entra ID, M365, Box, Zoom, CrowdStrike, Palo Alto SASE/NGFW, SD-WAN, Wi-Fi, and endpoint management.
- Financial Acumen: Skilled at managing OPEX budgets, vendor contracts, and FinOps initiatives.
- Crisis Management: Composure under pressure with the ability to lead coordinated incident response efforts.
- People Leadership: Builds strong teams through clarity, mentorship, and accountability.
- Strategic Communication: Effectively interfaces with executives, translating technical risk and operational performance into business terms.
- Execution Focus: Balances long-term vision with tactical delivery, driving measurable uptime and performance outcomes.
- Continuous Improvement Mindset: Uses data and metrics to improve stability, reduce MTTR, and optimize cost-to-serve.
- Communication: Strong written and verbal communication skills; able to influence stakeholders and explain complex concepts to technical and non-technical audiences.
- Comfort with Ambiguity: Thrives in environments where direction is still forming and able to bring structure and clarity to grey areas.
- Resilience: Maintains focus and composure under pressure in fast-moving, high-visibility environments.
- Customer Orientation: Keeps business impact front of mind; balances technical excellence with pragmatic execution.
QUALIFICATIONS & TRAINING
- Required: Bachelor’s degree in information technology, Computer Science, or a related technical field (or equivalent professional experience).
- 5+ years of experience supporting enterprise IT infrastructure environments.
- 2+ years of experience leading technical operations teams or acting in a senior operational role.
- Hands-on familiarity with operational platforms such as ServiceNow, Datadog, or Splunk for monitoring and observability.
- Excellent executive communication and cross-functional collaboration skills.
- Preferred: Exposure to M&A or carve-out transformations.
- Certifications such as ITIL Expert, PMP, or equivalent leadership credentials.
TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment.
Operations Shift Lead employer: TKO
Contact Detail:
TKO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Shift Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those connected to IMG or TKO. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s operations. Understand their infrastructure and how you can contribute to their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills. You’ll need to explain complex ideas clearly, so get comfortable talking about technical stuff in simple terms. It’ll impress the execs!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the team.
We think you need these skills to ace Operations Shift Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Shift Lead role. Highlight your experience in IT infrastructure and operational leadership, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in real situations. Whether it's crisis management or driving process improvements, we want to see how you’ve made an impact in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TKO
✨Know Your Stuff
Make sure you’re well-versed in the technical aspects of the role. Brush up on your knowledge of ITIL, SRE principles, and the specific tools mentioned in the job description like ServiceNow and M365. Being able to discuss these confidently will show that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
As an Operations Shift Lead, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams through crises or operational changes. Highlight your experience in mentoring and building strong teams, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific incidents or operational challenges. Think about past experiences where you drove root cause analysis or implemented process improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Communicate Effectively
Strong communication skills are key for this role. Practice explaining complex technical concepts in simple terms, as you’ll need to interface with both technical and non-technical stakeholders. Be prepared to discuss how you’ve translated technical risks into business terms in previous roles.