At a Glance
- Tasks: Manage and optimise our Salesforce platform to enhance CRM functionality.
- Company: Join IMG, a leading global sports marketing agency with iconic properties.
- Benefits: Enjoy flexible remote work, competitive salary, and professional development opportunities.
- Other info: Dynamic work environment with excellent career growth potential.
- Why this job: Make a real impact in the sports industry while working with cutting-edge technology.
- Qualifications: 5+ years as a Salesforce Administrator with strong analytical and communication skills.
The predicted salary is between 50000 - 65000 € per year.
Who We Are: IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams.
What You’ll Do: We are seeking a detail-oriented and proactive Sr. Salesforce Administrator to manage and optimize our Salesforce platform. This role is essential to enhance our organization's CRM functionality, ensuring data integrity, and supporting teams in leveraging Salesforce to achieve business goals.
Key Responsibilities and Accountabilities:
- Serve as a point of contact for Salesforce-related queries, system maintenance, and customization.
- Work closely with various departments to design and implement solutions that drive efficiency, improve customer relationships, and streamline processes.
- Engage with stakeholders to understand Sales needs, while also configuring and enhancing Sales Cloud directly.
- Gather requirements (functional and non-functional), design solutions, and contribute thought leadership to support best practices.
- Deliver end user training and/or train-the-trainer sessions.
Salesforce Administration:
- Maintain, configure, and enhance Salesforce instances, including user account management, profiles, roles, permissions, and workflows.
- Ensure optimal system performance by performing regular audits, data integrity checks, and troubleshooting.
Customization & Development:
- Create and update reports, dashboards, and custom fields to provide actionable insights.
- Manage Salesforce automation tools.
- Lead customization and implementation projects in collaboration with cross-functional teams.
- Collaborate with key cross-functional stakeholders to implement automation, custom objects, and integrations as needed.
Stakeholder Support:
- Provide training and technical support for Salesforce users, ensuring adoption and proficiency.
- Act as a liaison between stakeholders and technical teams to gather requirements and deliver tailored solutions.
- Advise stakeholders on impacts to their request that they would need to consider as part of supporting their initiatives.
Data Management & Integrations:
- Oversee data imports, exports, and deduplication processes to maintain accurate and clean data.
- Implement and monitor data security measures, ensuring compliance with company policies and industry standards.
- Proven experience in complex bi-directional integration with third party tools to Salesforce.
Continuous Improvement:
- Stay updated on Salesforce releases and new features, recommending enhancements to improve system usability.
- Identify opportunities to optimize business processes and workflows using Salesforce.
Skills and Abilities:
- Certifications in Sales Cloud Consultant and/or Salesforce Business Analyst highly desirable.
- Knowledge and hands-on experience with Agentforce.
- Experience with data and system migrations is highly desirable.
- Advanced knowledge of data governance.
- Experience with compliance practices.
- Experience with maintaining security best practices.
Knowledge and Experience:
- Minimum of 5 years’ experience as a Salesforce Administrator, with a strong understanding of the platform’s capabilities.
- Salesforce Administrator Certification (e.g., Salesforce Certified Administrator or Advanced Administrator).
- Advanced proficiency in Salesforce Lightning, and Flow.
- Advanced proficiency in Sales Cloud, Service Cloud, or other Salesforce products.
- Experience leading and executing projects with GTM stakeholders.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication skills, with the ability to translate technical concepts into business-friendly terms.
- Delivery of end user training and change management.
Working Conditions:
- This is a permanent position.
- This role will be based at Chiswick Park, with some flexibility on remote working as appropriate.
- Working hours are 9:00 – 17:00, Monday to Friday.
- May be required to attend (and travel to) locations, including other IMG buildings and meetings.
- Unsocial hours may be required, as dictated by the demands of the business schedule.
- Adapting to use of new systems and technology where appropriate.
Senior Salesforce Administrator, IMG in London employer: TKO
IMG is an exceptional employer, offering a dynamic work environment at Chiswick Park that fosters innovation and collaboration. Employees benefit from flexible working arrangements, comprehensive training opportunities, and the chance to work with leading global sports brands, ensuring both personal and professional growth in a vibrant industry. With a commitment to diversity and inclusion, IMG provides a supportive culture where every team member can thrive and contribute to exciting projects.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Salesforce Administrator, IMG in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports marketing industry, especially those who work at IMG or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching IMG's recent projects and initiatives. Show us that you’re not just another candidate; demonstrate your passion for sports marketing and how your Salesforce skills can contribute to our goals.
✨Tip Number 3
Practice your Salesforce knowledge! Be ready to discuss specific features and functionalities you’ve worked with. We want to see how you can optimise our platform and improve processes, so come armed with examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the IMG team.
We think you need these skills to ace Senior Salesforce Administrator, IMG in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your Salesforce experience and how it aligns with the role. We want to see how your skills can help us optimise our Salesforce platform!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve improved processes or enhanced user experiences in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points for easy reading and ensure your key skills and experiences stand out. We appreciate clarity as much as you do!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Let’s make it happen!
How to prepare for a job interview at TKO
✨Know Your Salesforce Inside Out
Make sure you’re well-versed in Salesforce functionalities, especially Sales Cloud and Lightning. Brush up on your knowledge of data governance and system integrations, as these are crucial for the role. Being able to discuss specific features and how they can benefit IMG will show that you're not just familiar with the platform, but that you can leverage it effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve real-world problems related to Salesforce administration. Think about past experiences where you’ve improved processes or resolved issues. Be ready to explain your thought process and the impact of your solutions on the business. This will demonstrate your analytical skills and ability to think on your feet.
✨Showcase Your Communication Skills
As a Senior Salesforce Administrator, you’ll need to liaise with various stakeholders. Practice explaining technical concepts in simple terms. During the interview, highlight instances where you’ve successfully trained users or collaborated with teams to implement solutions. This will illustrate your ability to bridge the gap between technical and non-technical staff.
✨Research IMG and Its Needs
Familiarise yourself with IMG’s operations and the specific challenges they face in sports marketing. Understanding their business model and how Salesforce can enhance their CRM functionality will set you apart. Tailor your responses to show how your skills align with their goals, particularly in optimising customer relationships and driving efficiency.
