At a Glance
- Tasks: Manage and optimise our Salesforce platform to enhance CRM functionality.
- Company: Join IMG, a leading global sports marketing agency with a dynamic culture.
- Benefits: Enjoy competitive salary, flexible remote work, and professional development opportunities.
- Other info: Permanent position based in Chiswick Park with excellent career growth potential.
- Why this job: Make a real impact in the sports industry while working with cutting-edge technology.
- Qualifications: 5+ years as a Salesforce Administrator with strong analytical and communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Who We Are:
IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams.
What You’ll Do:
We are seeking a detail-oriented and proactive Sr. Salesforce Administrator to manage and optimize our Salesforce platform. This role is essential to enhance our organization's CRM functionality, ensuring data integrity, and supporting teams in leveraging Salesforce to achieve business goals.
Key Responsibilities and Accountabilities
- Serve as a point of contact for Salesforce-related queries, system maintenance, and customization.
- Work closely with various departments to design and implement solutions that drive efficiency, improve customer relationships, and streamline processes.
- Engage with stakeholders to understand Sales needs, while also configuring and enhancing Sales Cloud directly.
- Gather requirements (functional and non-functional), design solutions, and contribute thought leadership to support best practices.
- Deliver end user training and/or train-the-trainer sessions.
Salesforce Administration:
- Maintain, configure, and enhance Salesforce instances, including user account management, profiles, roles, permissions, and workflows.
- Ensure optimal system performance by performing regular audits, data integrity checks, and troubleshooting.
Customization & Development:
- Create and update reports, dashboards, and custom fields to provide actionable insights.
- Manage Salesforce automation tools.
- Lead customization and implementation projects in collaboration with cross-functional teams.
- Collaborate with key cross-functional stakeholders to implement automation, custom objects, and integrations as needed.
Stakeholder Support:
- Provide training and technical support for Salesforce users, ensuring adoption and proficiency.
- Act as a liaison between stakeholders and technical teams to gather requirements and deliver tailored solutions.
- Advise stakeholders on impacts to their request that they would need to consider as part of supporting their initiatives.
Data Management & Integrations:
- Oversee data imports, exports, and deduplication processes to maintain accurate and clean data.
- Implement and monitor data security measures, ensuring compliance with company policies and industry standards.
- Proven experience in complex bi-directional integration with third party tools to Salesforce.
Continuous Improvement:
- Stay updated on Salesforce releases and new features, recommending enhancements to improve system usability.
- Identify opportunities to optimize business processes and workflows using Salesforce.
Skills and Abilities
- Certifications in Sales Cloud Consultant and/or Salesforce Business Analyst highly desirable.
- Knowledge and hands-on experience with Agentforce.
- Experience with data and system migrations is highly desirable.
- Advanced knowledge of data governance.
- Experience with compliance practices.
- Experience with maintaining security best practices.
Knowledge and Experience
- Minimum of 5 years’ experience as a Salesforce Administrator, with a strong understanding of the platform’s capabilities.
- Salesforce Administrator Certification (e.g., Salesforce Certified Administrator or Advanced Administrator).
- Advanced proficiency in Salesforce Lightning, and Flow.
- Advanced proficiency in Sales Cloud, Service Cloud, or other Salesforce products.
- Experience leading and executing projects with GTM stakeholders.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication skills, with the ability to translate technical concepts into business-friendly terms.
- Delivery of end user training and change management.
Working Conditions
- This is a permanent position.
- This role will be based at Chiswick Park, with some flexibility on remote working as appropriate.
- Working hours are 9:00 – 17:00, Monday to Friday.
- May be required to attend (and travel to) locations, including other IMG buildings and meetings.
- Unsocial hours may be required, as dictated by the demands of the business schedule.
- Adapting to use of new systems and technology where appropriate.
Senior Salesforce Administrator in London employer: TKO
At TKO, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our team members enjoy competitive benefits, ample opportunities for professional growth, and the unique experience of contributing to the prestigious LA28 Olympic & Paralympic Games. Join us in a vibrant location where your sales expertise can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Salesforce Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TKO. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TKO before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Salesforce Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TKO:Your cover letter is your chance to shine! Tell us why you want to work at TKO specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TKO!
How to prepare for a job interview at TKO
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
