Who We Are:
IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams.
Working Conditions:
Permanent, Shift Work: 40 hours per week London, Stockley Park
What You'll Do:
We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments. This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non-technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or escalate expediently for resolution.
Core Responsibilities:
- General IT Support: Provide technical support to end-users, assisting with issues related to cloud services, device management, and authentication. Maintain up-to-date knowledge of best practices in computing, device management, and security. Collaborate with other IT teams to implement new technologies and solutions. Assist in the documentation of procedures, policies, and troubleshooting steps for common issues.
- Microsoft Azure: Administer and maintain Microsoft Azure environments, including users, mailboxes, storage, networking, and Active Directory services. Monitor and troubleshoot issues related to Azure resources and services. Assist in information gathering and troubleshooting of security based protocols related to Azure user logins.
- Intune: Configure, manage, and monitor Intune for device and application management. Troubleshoot and resolve issues related to device enrollment, configuration, and compliance in Intune. Manage software distribution, updates, and application configurations across both Windows and Mac devices using Intune.
- Jamf: Administer and support Jamf Pro for macOS device management, ensuring all Apple devices are properly enrolled, configured, and compliant with organisational policies.
- Okta: Manage and support Okta for identity and access management, including user provisioning, deprovisioning, and lifecycle management. Monitor and troubleshoot user authentication issues and ensure seamless access for employees.
You Have These:
- Previous experience in a level one IT support role
- Administer, maintain, and support Microsoft Office productivity suite
- Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
- Remote access and VPN Configuration and Administration
- Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
- Enterprise Level AV Administration and Support
- Set up and support mobile devices and desktop telecommunications
- Strategic Thinking: Ability to identify and escalate trends for attention.
- Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
- Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.
- Continuous Improvement: Understand the needs of the business.
IT Support Technician in London employer: TKO
At TKO, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our team members enjoy competitive benefits, ample opportunities for professional growth, and the unique experience of contributing to the prestigious LA28 Olympic & Paralympic Games. Join us in a vibrant location where your sales expertise can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at IMG or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the latest trends in IT support. Be ready to explain complex concepts in simple terms – it’s key when dealing with senior execs!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share examples of how you've tackled tricky IT issues in the past, especially in high-pressure situations. This will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experience, especially in supporting senior executives and managing cloud services. We want to see how your skills match what we're looking for!
Show Off Your Tech Skills:Don’t hold back on showcasing your technical knowledge! Mention your experience with Microsoft Azure, Intune, and Jamf Pro. We love candidates who can demonstrate their understanding of these tools and how they can benefit our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we want to feel your enthusiasm!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at TKO
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Intune, and Jamf. Be ready to discuss how you've used these tools in previous roles, and think of specific examples where you solved problems or improved processes.
✨Communicate Like a Pro
Since you'll be supporting C-Suite executives, practice explaining technical concepts in simple terms. Role-play with a friend or family member who isn't tech-savvy to ensure you can break down complex ideas clearly.
✨Show Off Your Team Spirit
Collaboration is key in this role. Prepare examples of how you've worked effectively within a team, especially in high-pressure situations. Highlight your ability to prioritise tasks and support your colleagues.
✨Stay Ahead of the Game
Research the latest trends in IT support and cloud services. Being knowledgeable about current best practices will not only impress your interviewers but also show that you're proactive and committed to continuous improvement.
