At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a global sports marketing agency.
- Company: Join TKO Group, home to iconic brands like UFC and WWE.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth in a dynamic environment.
- Other info: Collaborative culture with a focus on continuous improvement and innovation.
- Why this job: Be part of a team that powers the world's biggest sports events and enhances user experience.
- Qualifications: Experience in IT support and a passion for technology and customer service.
The predicted salary is between 30000 - 40000 € per year.
Who We Are: IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams.
Position Summary: The Technology Department is responsible for the operation and support of all IT systems across the company. The IT Support Technician plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile devices. This role requires a strong customer service focus, solid technical expertise, and a high level of responsiveness. The IT Support Technician must be able to manage and prioritise multiple requests while maintaining excellent service standards and supporting the wider team as needed. The role operates on a shift-based schedule and requires flexibility to work early starts, late finishes, and weekends as part of a rota, in order to support the business across operating hours.
Core Responsibilities:
- Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
- Provide thoughtful end user computing support for diverse business units and different locations
- Maintain a flexible approach to work schedule with the occasional early starts and late finishes, subject to business requirements
- Adherence to and enforcement of all information security protocols
- Perform preliminary server administration and manage the network connectivity
- Help champion, deploy, and support new technologies to address business needs
- Demonstrate excellent communication skills, integrate well at all levels and be able to work independently
- A strong ability to remain focused with a professional and flexible attitude while multi-tasking
- Always maintain complete confidentiality and discretion
- Participate in moves and changes as they relate to the technology environment
- Occasional travel and occasional on-call escalation support
Technical Skills:
- Previous experience in a level one IT support role
- Administer, maintain, and support Microsoft Office productivity suite
- Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
- Remote access and VPN Configuration and Administration
- Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
- Administer and support Jamf Pro for macOS device management
- Enterprise Level AV Administration and Support
- Set up and support mobile devices and desktop telecommunications
Knowledge, Skills, and Abilities:
- Strategic Thinking: Ability to identify and escalate trends for attention.
- Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
- Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.
- Continuous Improvement: Understand the needs of the business.
TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities.
IT Support Engineer in London employer: TKO
At TKO Group Holdings, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our Stockley Park location. Our IT Support Engineers benefit from a collaborative culture that fosters continuous improvement and professional growth, alongside competitive compensation and flexible working arrangements. Join us to be part of a global team that supports iconic sports and entertainment properties while delivering outstanding technical support to enhance the employee experience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand what TKO is all about and how your skills as an IT Support Technician can contribute to their success. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves troubleshooting, consider running through common IT issues and how you’d resolve them. Being able to demonstrate your thought process can really impress interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the TKO team. Let’s get you that IT Support Engineer role!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Show Your Tech Skills:When you're writing your application, make sure to highlight your technical expertise. Mention any relevant experience with Microsoft Office, Azure Active Directory, or any other tech tools that are key for the IT Support Engineer role.
Customer Service is Key:Don’t forget to emphasise your customer service skills! This role is all about providing top-notch support, so share examples of how you've helped users in the past and how you handle tricky situations.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use keywords from the listing and show how your experience aligns with what TKO is looking for in an IT Support Technician.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at TKO
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Office, Azure Active Directory, and remote access configurations. Be ready to discuss your previous experiences in IT support and how you've tackled specific challenges.
✨Show Off Your Customer Service Skills
Since this role requires a strong customer service focus, think of examples where you've gone above and beyond to help users. Prepare to share stories that highlight your ability to communicate effectively and resolve issues promptly.
✨Flexibility is Key
The job involves shift work, so be prepared to discuss your availability and willingness to adapt to different schedules. Highlight any past experiences where you've successfully managed flexible working hours or handled unexpected changes.
✨Demonstrate Team Spirit
This role is all about collaboration, so come ready to talk about how you've worked with others in a team setting. Share examples of how you've contributed to a positive team culture and supported your colleagues in achieving common goals.
