At a Glance
- Tasks: Provide expert technical support and ensure flawless delivery of live broadcast content.
- Company: Join IMG, a leading global sports marketing agency with exciting projects.
- Benefits: Permanent position in London with competitive salary and opportunities for growth.
- Other info: Flexible working hours and international travel opportunities await you!
- Why this job: Be part of a dynamic team shaping the future of live broadcasting.
- Qualifications: Experience in network or broadcast engineering with strong problem-solving skills.
The predicted salary is between 37800 - 46200 £ per year.
Who We Are: IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR.
This role is being hired into Cingularity, a division of IMG Studios who are specialists in bespoke live video networking and production solutions. Cingularity operate at each stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally.
Working Conditions: Permanent, London-Hanbury St, Spitalfields. Shift Work Patterns, including weekend work.
What You’ll Do: To provide expert technical support, monitoring, and maintenance for Cingularity’s global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity’s services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment.
Key Responsibilities
- Operational Support & Team Contribution:
- Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools (e.g., Nimbra Vision, Zabbix, Grafana, Multiviewers and Transport-Stream Probes).
- Participate in team rotas utilising hybrid follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage.
- Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team.
- Review, process, and monitor planned work activities, ensuring minimal disruption to live services.
- Service & Solution Delivery:
- Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery.
- Provide direct customer support via phone and email, address service issues, bookings, and other inquiries, and collaborate with partners and suppliers as needed.
- Proactively identify and address potential issues before they impact service delivery.
- Complete service bookings, including provisioning of occasional use services.
- Technical Execution & Incident Management:
- Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact.
- Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis.
- Assist in the development and maintenance of incident management and disaster recovery plans.
- Contribute to Lessons Learnt and Incident Reports for clients.
- Process Optimisation & Documentation:
- Contribute to reviewing, refining, and documentation of TOC workflows, processes, and procedures.
- Maintain accurate records of network configurations, service documentation, and incident logs.
- Ensure that you follow the change management process.
- Technology Implementation & Support:
- Assist in the implementation of bespoke customer solutions, working alongside project management. This includes:
- Device configuration and testing.
- Network and service documentation.
- Installation and commissioning.
- Contribute to core network development, maintenance, and upgrading of the Cingularity DTM and IP Networks.
- Support video system development, maintenance, and upgrading for baseband and IP systems, including encoders, decoders, and routers.
- Contribute to evaluating new technologies, tools, and systems to improve TOC capabilities.
You Have These:
- Essential:
- Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge.
- Strong knowledge of Broadcast environments and workflows.
- Familiarity with maintaining and operating transmission equipment, including encoders, decoders, and video routers.
- In-depth knowledge and experience of TCP/IP Stack, including switching, routing, and multicast.
- Proficiency in Office 365 or G-Suite, with excellent working knowledge of Excel or Google Sheets.
- Excellent interpersonal, written, and oral communication skills.
- Proven record of providing an exceptional customer experience.
- Excellent attention to detail and the ability to remain focused under pressure.
- Proven analytical and problem-solving skills.
- The ability to follow and develop operational processes to a high standard.
- Drive to build their knowledge and skills on existing and emerging technologies.
- Self-motivated and organised individual.
- Flexibility to work unsociable hours as required to cover sporting events.
- Advantageous:
- Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous.
- Experience with standard routing protocols such as OSPF and BGP.
- Experience in video and audio encoding technologies and parameters.
- Knowledge of fibre optical technologies with experience in deployments and troubleshooting.
- Proficient in Windows and Linux operating systems. Added MacOS.
- Experience with booking systems and/or automation systems.
- A degree in engineering, telecommunications, or a related field.
- Python scripting experience.
Unusual Challenges:
- International travel will be required at least once a year to support our global team.
- The TOC Network Engineer must be able to manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences.
- Cingularity operates a hybrid follow-the-sun support model, and this role’s working hours are on an evolving shift pattern. Engineers do not work hours between 00:00 and 07:00.
TOC Network Engineer, Cingularity in London employer: TKO Group Holdings, Inc
IMG Studios is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets live broadcasting. With a strong focus on employee growth, we provide extensive training opportunities and a collaborative culture that values creativity and teamwork. Join us to be part of a leading team that supports global clients while enjoying the unique advantages of working in a vibrant city known for its sporting events and media excellence.
StudySmarter Expert Advice🤫
We think this is how you could land TOC Network Engineer, Cingularity in London
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We think you need these skills to ace TOC Network Engineer, Cingularity in London
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like TOC Network Engineer, Cingularity, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at TKO Group Holdings, Inc a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to TKO Group Holdings, Inc specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at TKO Group Holdings, Inc
✨Brush Up on Core Engineering Principles
Before heading into the interview with TKO Group Holdings, Inc, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like TKO Group Holdings, Inc want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
