At a Glance
- Tasks: Provide top-notch IT support to senior executives and enhance AV experiences.
- Company: Join IMG, a leading global sports marketing agency under TKO Group Holdings.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for professional growth.
- Other info: Work in a vibrant environment with a focus on teamwork and innovation.
- Why this job: Be part of a dynamic team supporting iconic sports brands and events.
- Qualifications: Experience in IT support, especially with Microsoft Azure and device management.
The predicted salary is between 29700 - 36300 £ per year.
Who We Are: IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR.
Working Conditions: Permanent, Shift Work: 40 hours per week London, Stockley Park
What You’ll Do: We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments. This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non-technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or expedite expediently for resolution.
Core Responsibilities:
- General IT Support: Provide technical support to end-users, assisting with issues related to cloud services, device management, and authentication. Maintain up-to-date knowledge of best practices in computing, device management, and security. Collaborate with other IT teams to implement new technologies and solutions. Assist in the documentation of procedures, policies, and troubleshooting steps for common issues.
- Microsoft Azure: Administer and maintain Microsoft Azure environments, including users, mailboxes, storage, networking, and Active Directory services. Monitor and troubleshoot issues related to Azure resources and services. Assist in information gathering and troubleshooting of security based protocols related to Azure user logins.
- Intune: Configure, manage, and monitor Intune for device and application management. Troubleshoot and resolve issues related to device enrollment, configuration, and compliance in Intune. Manage software distribution, updates, and application configurations across both Windows and Mac devices using Intune.
- Jamf: Administer and support Jamf Pro for macOS device management, ensuring all Apple devices are properly enrolled, configured, and compliant with organisational policies.
- Okta: Manage and support Okta for identity and access management, including user provisioning, deprovisioning, and lifecycle management. Monitor and troubleshoot user authentication issues and ensure seamless access for employees.
You Have These:
- Previous experience in a level one IT support role
- Administer, maintain, and support Microsoft Office productivity suite
- Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
- Remote access and VPN Configuration and Administration
- Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
- Enterprise Level AV Administration and Support
- Set up and support mobile devices and desktop telecommunications
- Strategic Thinking: Ability to identify and escalation trends for attention.
- Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
- Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.
- Continuous Improvement: Understand the needs of the business.
TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.
IT Support Technician employer: TKO Group Holdings, Inc
IMG Studios is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets live broadcasting. With a strong focus on employee growth, we provide extensive training opportunities and a collaborative culture that values creativity and teamwork. Join us to be part of a leading team that supports global clients while enjoying the unique advantages of working in a vibrant city known for its sporting events and media excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TKO Group Holdings, Inc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TKO Group Holdings, Inc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TKO Group Holdings, Inc!
✨Direct Apply to TKO Group Holdings, Inc
Let's not forget to apply directly through the TKO Group Holdings, Inc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TKO Group Holdings, Inc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TKO Group Holdings, Inc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TKO Group Holdings, Inc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
