Apprentice IT Technician

We are looking to recruit an Apprentice IT Technician to join our team here at TKAT on a fixed term basis. Working closely with the regional IT manager, you will have a key role as part of a regional team to support our schools within the Essex Region. This role is based at Debden Park High School, with occasional travel to other schools in Essex. The successful Apprentice IT Technician will be jointly responsible for supporting the maintenance and administration of the schools’ computer networks, along with working closely with users of our network to identify potential issues and fix any existing problems. The ideal candidate will have a sound understanding and previous experience of network infrastructure and network hardware. The standard of the apprenticeship is ‘Information Communications Technician Level 3’. Please note that this is a Fixed Term Contract position as the total length of the Apprenticeship including EPA (subject to working hours and reasonable adjustment) is 17 - 19 months and anyone with an IT degree (Level 3) OR 6 months+ of IT work experience will not be eligible for the programme due to the entry level of the apprenticeship. Please consider the Apprenticeship Eligibility Criteria in the attachments section when applying.

Key Responsibilities

• Assist in monitoring the service desk for IT issues, by reviewing incoming tickets, and monitor progress.
• Following the policies for compliance with the organisation obligations (including legislation, regulatory, contractual and agreed standards/policies).
• Help feedback to the IT Manager and wider team in any areas relating to IT Strategy.
• Escalate to the Head of IT any data/cyber security breaches they are made aware of.
• Work closely with the central IT team for the on-going development and support of the Trust's Google environment and other IT systems.
• Monitor service desk for IT issues, by reviewing incoming tickets, and monitor progress.
• Assist the IT Manager in Project managing changes within their sites and liaise with external contractors to ensure successful delivery.
• Identify patterns in requests and/or service requests, where further training or changes to systems are required.

Qualifications

• Experienced in administering networks, reviewing system logs, backup/AV checks and general updates.
• High professional and personal standards in both work and conduct.
• Able to make sound judgments and decisions.
• Strong personal drive and willingness to get things done.
• Effective written and oral communication skills.
• Good interpersonal skills, including the ability to work as a team member, but also having self‑motivation when working independently.
• Able to convey technical problems to non‑technical staff.

Benefits

• Exceptional CPD & Training: Access a wealth of high‑quality development opportunities tailored to every stage of your career.
• Leadership Coaching & Mentoring: Receive dedicated guidance and insight from our experienced academy leadership team.
• Funded Development Training: Grow your expertise through a vast array of courses, including subject‑specific accreditations.
• Headspace Subscription: Enjoy free, full access to the world’s leading mindfulness app to support your mental health every day.
• Eight‑Week Mindfulness Programme: Participate in a free, expert‑led mindfulness course for adults (8 x 90‑minute out‑of‑hours sessions).
• Blue Light Card Eligibility: Save more on shopping, dining, and travel with access to the UK’s premier discount scheme.
• Cycle to Work Scheme: Enjoy a healthier, more sustainable commute by spreading the cost of a new bike and equipment.
• Generous Pension Contributions: Secure your future with a substantial employer investment into your long‑term financial wellbeing.
• A Supportive, Innovative Culture: Join a friendly, forward‑thinking environment that champions work‑life balance and values your input in driving meaningful change.

We reserve the right to close the vacancy early should we receive a significant number of applications. Safeguarding: TKAT is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Offers of employment will be subject to the full safer recruitment process, including an enhanced disclosure and barring service check. Equal, Inclusive, Diverse: TKAT is committed to inclusion, diversity and equality of opportunity by encouraging and welcoming differences, listening to individual experiences, aspirations and accomplishments and learning how to grow better together. We welcome applications from all suitable candidates, regardless of any protected characteristic. Access to interview: Be Who You Are at TKAT – should you be selected and invited to interview please let us know if you require us to adapt the recruitment process to enable you to participate as your authentic self. We want applicants to be able to engage with us in ways that support who they are and we are committed to making adjustments within the recruitment process and within the workplace.