Training Manager - ITS

Overview

Join to apply for the Training Manager – ITS role at TK Elevator

This exciting opportunity is to join as the ITS Training Manager at TK Elevator UK within the Technical Support Department, creating and delivering training content for field technicians across the UK, Ireland, Europe and Africa.

What We Expect

An exciting opportunity has arisen to join as the ITS Training Manager at TK Elevator UK within our Technical Support Department, creating & delivering training content for our field technicians across UK, Ireland, Europe and Africa. This role will develop content and facilitate technical training across TK Elevator Business Unit Europe Africa, through understanding learning styles and learning architecture to develop training content as defined by the needs of the field organisation and the wider ITS business. The training Manager will support our field technicians, providing them with the knowledge, expertise and confidence to work on a diverse array of 3rd party elevator and escalator control systems in a safe and effective manner.

Responsibilities

• Work in cooperation with ITS senior leadership team.
• Ensure internal “Train-the-Trainer” sessions are provided where required.
• Build and expand upon cooperation and links with other ITS centres, SEED Campus Level Up and SCE (Budapest), etc.
• Deliver MS Teams based training using video production hardware and software (OBS, Video Pad, TeamViewer, etc.) and outside broadcasting techniques.
• Coordinate face to face training to groups of technicians both in a classroom environment and on-site.
• Organise and update training calendar with the cooperation of local training administrators and ITS field support engineers (trainers).
• Content review and update existing training courses and media.
• Respond to incoming training enquiries and schedule.
• Create and coordinate technical training courses & content for these control systems, using various platforms and production techniques (docx, pptx, pdf, etc.).
• Create training content using AI packages such as Synthesia & Vyond.
• Attend promotional customer face to face and virtual meetings.
• Administration of ITS Centre SharePoint and MS Stream video facility.
• Collating and reporting training KPI’s.
• Collaborate with Field Support Engineers to facilitate training to both domestic (UK) and across Europe.
• This role is based in our offices in South Manchester with travel in UK and throughout Europe as required, by the critical support needs of our field colleagues.

Qualifications / What we are looking for

• Open, honest, and takes responsibility and initiative
• Driven towards and by success; collaborative team player
• Self-motivated and goal oriented; passion for understanding and developing learning approaches
• Thirst to learn about how people learn and develop learning architecture to achieve knowledge transfer and application
• Problem solving and innovation; planning and organising, esp. multitasking
• Ability to work efficiently and at speed in a fast-paced environment; customer service focus
• Excellent communication skills (verbal, telephone, written); confident in using own initiative
• Investigative mindset and ability to identify workarounds for ongoing incidents
• German and/or French language skills are desirable; Italian also considered
• Methodical, with strong organisational and multi-tasking skills and keen attention to detail
• Good working knowledge of MS Office; video and audio editing applications; Synthesia & Vyond
• Experience as a Field Support Engineer with good technical ability and troubleshooting across 3rd party control systems (e.g., Kone, Otis, Schindler, Orona, etc.)

What we offer

• Competitive salary paid monthly
• 34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan to claim towards health costs (e.g., dental, optical, physiotherapy, chiropody, etc.)
• Life Assurance Scheme – 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Salary sacrifice benefits including Electric Cars and Cycle2Work
• Long service award scheme with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme

About TK Elevator

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

TK Elevator’s International Technical Services network (ITS) provides high-level technical support for third-party elevators and escalators. ITS Manchester houses lift and escalator engineers, software and electronics specialists, and offers solutions for customers’ service requirements. The ITS network aims to make our extensive knowledge accessible to TK Elevator’s service technicians worldwide.

Contact

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industries: Machinery Manufacturing, Facilities Services, and Construction

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