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- Tasks: Support field technicians with technical expertise and training in elevator systems.
- Company: Join TK Elevator, a leader in urban mobility solutions with a commitment to innovation and teamwork.
- Benefits: Enjoy 34 days holiday, health cash plans, gym memberships, and competitive salaries.
- Why this job: Be part of a pioneering team that values creativity and offers opportunities for growth and learning.
- Qualifications: Experience as a field support engineer and strong communication skills are essential.
- Other info: Diversity is valued; all applicants are welcome regardless of background.
The predicted salary is between 36000 - 60000 £ per year.
TK Elevator UK Ltd — Wythenshawe, England, United Kingdom
The Company
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
TK Elevator's service and maintenance operations are supported by our International Technical Services network (ITS): a global network of research centres and product experts dedicated to providing high-level technical support for our competitors' elevators and escalators. ITS Manchester is a unique environment, with lift and escalator engineers alongside software and electronics specialists, working together to understand the latest technology developments in our industry and deliver solutions for our customers' service requirements. The ITS network is committed to making our extensive knowledge in third-party maintenance accessible to each of TK Elevator's service technicians across the world, so they are equipped to provide the highest quality service and keep customers' equipment moving.
What we expect
We are currently seeking a Field Support Engineer with technical elevator knowledge and experience of our major competitors' products to join our pioneering team in Manchester. As a Field Support Engineer, your day to day will include:
- Provide remote technical support to TKE field technicians across Europe, with occasional travel to give on-site support when required
- Get involved in research about new control systems and digital solutions
- Assist in the development of training simulators and product test rigs
- Undertake training as necessary to be at the forefront of industry and technological developments
- Deliver training courses to field engineers from across Europe
- Assist with the preparation of product support content for field use
Who we are looking for
- Proven experience working as a field support engineer
- A subject matter expert in one or more of our major competitors' product lines
- Excellent communication skills: verbal, telephone and written
- Positive attitude, capable of working under pressure as part of a team
- Confident in using your own initiative and proactive thinking outside of the box
- An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for ongoing incidents
- Demonstrated exceptional customer service and problem-solving skills
- NVQ4 (or similar) qualification an advantage
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- It is desirable if you have language skills, especially in French (Italian or German can also be considered)
What we offer
- Competitive salary paid on a monthly basis
- 34 days holiday, inclusive of bank holidays
- Attractive company pension scheme
- Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
- Life Assurance Scheme - 4x annual salary
- Free access to premium health and wellbeing apps
- Subsidised gym membership
- Industry-leading enhanced maternity and paternity provision
- Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
- Long Service award scheme, with holiday benefits
- Employee Assistance Programme
- Refer a friend scheme
Additional information
As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Field Support Engineer - ITS employer: TK Elevator
Contact Detail:
TK Elevator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Engineer - ITS
✨Tip Number 1
Familiarise yourself with TK Elevator's competitors and their products. Understanding the technical specifications and features of these products will give you an edge during interviews, as you'll be able to discuss how your experience aligns with their offerings.
✨Tip Number 2
Brush up on your communication skills, especially in a technical context. Since the role involves providing remote support and training, being able to convey complex information clearly and effectively is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past challenges you've faced in similar roles. Be ready to discuss how you approached these issues and the outcomes, as this will demonstrate your investigative mindset.
✨Tip Number 4
If you have language skills, particularly in French, Italian, or German, make sure to highlight them. This could set you apart from other candidates and show your ability to communicate with a diverse range of field engineers across Europe.
We think you need these skills to ace Field Support Engineer - ITS
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Field Support Engineer position. Understand the key responsibilities and required skills, such as technical elevator knowledge and experience with competitors' products.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical expertise, communication skills, and any experience in providing customer support or training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your problem-solving abilities and how you can contribute to TK Elevator's mission of enhancing urban mobility.
Highlight Language Skills: If you have language skills, especially in French, Italian, or German, be sure to mention them in your application. This could set you apart from other candidates and show your ability to communicate effectively with diverse teams across Europe.
How to prepare for a job interview at TK Elevator
✨Showcase Your Technical Knowledge
As a Field Support Engineer, it's crucial to demonstrate your understanding of elevator systems and competitors' products. Be prepared to discuss specific technologies and how they compare to TK Elevator's offerings.
✨Highlight Communication Skills
Excellent communication is key in this role. Practice articulating complex technical concepts clearly and concisely, as you'll need to support field technicians across Europe both remotely and on-site.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past challenges you've faced in technical support roles. Discuss how you approached these issues and the innovative solutions you implemented, showcasing your investigative mindset.
✨Emphasise Team Collaboration
This position requires working closely with engineers and specialists. Share experiences where you've successfully collaborated with others to achieve a common goal, highlighting your ability to work under pressure.
