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For Companies At a Glance
- Tasks: Log and dispatch customer calls, answer queries, and support emergency call outs.
- Company: Join a dynamic team at TK Elevators, committed to urban mobility and safety.
- Benefits: Enjoy 33 days holiday, health cash scheme, discounts, and gym access.
- Other info: Be part of a culture that values honesty, transparency, and innovation.
- Why this job: Kickstart your career in customer service with hands-on training and support.
- Qualifications: GCSEs in English and Maths (grade 4) required.
Overview
This is an exciting opportunity to join our busy customer services department. We are looking to recruit a self-motivated, innovative individual with excellent attention to detail and interpersonal skills. As an Apprentice you will be supported and receive training to learn and develop to fulfil the Customer Service Advisor role. You will support TK Elevators service business by logging customer and emergency call outs and dispatching to our engineers inline with customer and company SLA’s.
Duties
- Log and dispatch call outs raised by customer
- Answer customer queries over multiple platforms (phone/email)
- Ensure the timely recording of any safety incidents and customer complaints
- Answer and dispatch emergency call outs
- Providing support to the Branches with any callout related queries (including OOH queries)
- Engage in monthly completion of Net Promoter Score customer surveys
- General Admin and KPI reporting
Qualifications
- GCSEs English (grade 4)
- GCSEs Maths (grade 4)
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Administrative skills
- Initiative
- Positive attitude
What we offer
As an Apprentice you will receive 33 days holiday a year, which increases with length of service, access to a company health cash scheme (BHSF), network benefits, company pensions and discounts and access to Gyms Nationwide.
Who We Are
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
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Customer Service Apprentice employer: TK Elevator
Contact Detail:
TK Elevator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Get to know the company! Research TK Elevators and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves answering customer queries, try role-playing with a friend or family member. This will help you feel more confident when handling real customer interactions.
✨Tip Number 3
Be proactive! If you have any questions about the application process or the role itself, don’t hesitate to reach out. Showing initiative can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable using online platforms, which is a great skill for a Customer Service Apprentice.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Service Apprentice role. Highlight your communication skills and any relevant experience that shows you can handle customer queries like a pro. We love seeing how you connect with our values!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TK Elevator
✨Know the Company
Before your interview, take some time to research TK Elevators. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Apprentice, strong communication skills are key. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Your Organisational Skills
Think about times when you've had to manage multiple tasks or priorities. Be ready to discuss how you stay organised and ensure timely responses, especially when dealing with emergency call outs. This will highlight your ability to thrive in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for apprentices or how success is measured in the role. This shows that you're proactive and genuinely interested in growing within the company.