At a Glance
- Tasks: Log and dispatch customer calls, answer queries, and support emergency call outs.
- Company: Join a dynamic team at TK Elevators, committed to urban mobility and safety.
- Benefits: Enjoy 33 days holiday, health cash scheme, discounts, and gym access.
- Other info: Be part of a culture that values honesty, transparency, and innovation.
- Why this job: Kickstart your career in customer service with hands-on training and support.
- Qualifications: GCSEs in English and Maths (grade 4) required.
Overview
This is an exciting opportunity to join our busy customer services department. We are looking to recruit a self-motivated, innovative individual with excellent attention to detail and interpersonal skills. As an Apprentice you will be supported and receive training to learn and develop to fulfil the Customer Service Advisor role. You will support TK Elevators service business by logging customer and emergency call outs and dispatching to our engineers inline with customer and company SLA’s.
Duties
- Log and dispatch call outs raised by customer
- Answer customer queries over multiple platforms (phone/email)
- Ensure the timely recording of any safety incidents and customer complaints
- Answer and dispatch emergency call outs
- Providing support to the Branches with any callout related queries (including OOH queries)
- Engage in monthly completion of Net Promoter Score customer surveys
- General Admin and KPI reporting
Qualifications
- GCSEs English (grade 4)
- GCSEs Maths (grade 4)
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Administrative skills
- Initiative
- Positive attitude
What we offer
As an Apprentice you will receive 33 days holiday a year, which increases with length of service, access to a company health cash scheme (BHSF), network benefits, company pensions and discounts and access to Gyms Nationwide.
Who We Are
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
Customer Service Apprentice in Nottingham employer: TK Elevator
At TK Elevators, we pride ourselves on being an excellent employer that values the growth and development of our employees. As a Customer Service Apprentice, you will benefit from comprehensive training, a supportive work culture, and generous perks such as 33 days of holiday and access to health schemes. Join us in a dynamic environment where your contributions are recognised, and you can thrive in your career while making a meaningful impact on urban mobility.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TK Elevator. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TK Elevator before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Apprentice in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TK Elevator:Your cover letter is your chance to shine! Tell us why you want to work at TK Elevator specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TK Elevator!
How to prepare for a job interview at TK Elevator
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
