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- Tasks: Log and dispatch customer calls, answer queries, and support engineers daily.
- Company: TK Elevator is a leader in urban mobility, ensuring safety and efficiency in vertical transportation.
- Benefits: Enjoy 34 days holiday, competitive salary, health cash plan, and subsidised gym membership.
- Why this job: Join a passionate team with a positive culture and opportunities for personal growth.
- Qualifications: GCSE Maths and English, strong customer service skills, and experience in a similar role required.
- Other info: Full-time role with no weekends, offering life assurance and employee assistance programmes.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor
Location: Hucknall, England, United Kingdom
We are looking for a passionate Customer Service Advisor to join our National Service Team. This role will support the company\’s service business by logging customer and emergency call outs and dispatching to our engineers in line with customer and company SLA’s.
Responsibilities
- Log and dispatch call outs raised by customers
- Answer customer queries over the phone and email
- Ensure timely recording of safety incidents and customer complaints
- Answer and dispatch emergency call outs
- Provide support to the Branches with any callout related queries
- Engage in monthly completion of Net Promoter Score Customer surveys
- Update systems with relevant information provided by branches
- Answer incoming calls in a professional manner, logging callouts and allocating engineers
- Answer autodialler calls and log callouts in Navision and allocate engineers
- Provide support to the Customers over the phone
- General Admin and KPI reporting
Qualifications
- GCSE Maths and English
- Strong Microsoft Office and database skills
- Experience working in a similar role
- Excellent Customer Service Skills
- Highly motivated, reliable and hardworking
- Positive attitude and effective communicator
- Excellent time management skills, highly organised, approachable and flexible
- Ability to manage many tasks and prioritise appropriately
- Strong organisational and people skills
- Consistently works to deadlines
What We Offer
- Monday to Friday (no weekends)
- Competitive salary paid on a monthly basis
- 34 days holiday, inclusive of bank holidays
- Attractive company pension scheme
- Health cash plan provided; allows you to claim toward health costs such as dental, optical, physiotherapy, chiropody and more
- Life Assurance Scheme – 4× annual salary
- Free access to premium health and wellbeing apps
- Subsidised gym membership
- Industry-leading enhanced maternity and paternity provision
- Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
- Long Service award scheme, with holiday benefits
- Employee Assistance Programme
- Refer a friend scheme
Who We Are
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
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Customer Service Advisor - Nottingham employer: TK Elevator
Contact Detail:
TK Elevator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Nottingham
✨Tip Number 1
Familiarise yourself with TK Elevator's services and values. Understanding their commitment to customer service and urban mobility will help you align your responses during interviews, showcasing your passion for the role.
✨Tip Number 2
Practice common customer service scenarios that may arise in the role. Being able to demonstrate how you would handle specific situations, such as emergency call outs or customer complaints, can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of TK Elevator on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the tools used for logging and dispatching calls. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Advisor - Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like communication, organisation, and time management, as these are crucial for the Customer Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled customer queries or complaints effectively in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any database systems. Mention your GCSEs in Maths and English to meet the job requirements.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Research TK Elevator's values and mention how they align with your own, particularly their commitment to honesty and transparency.
How to prepare for a job interview at TK Elevator
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist a customer, as this role heavily relies on excellent customer service skills.
✨Demonstrate Strong Communication Skills
Since the role involves answering queries over the phone and email, practice clear and concise communication. Be prepared to discuss how you handle difficult conversations and ensure you convey your ability to listen actively.
✨Highlight Your Organisational Skills
The job requires managing multiple tasks and prioritising effectively. Prepare to discuss specific strategies you use to stay organised and meet deadlines, as well as any tools or software you are familiar with that can aid in this.
✨Familiarise Yourself with the Company
Research TK Elevator and understand their values and services. Being knowledgeable about the company will not only impress the interviewers but also help you align your answers with their expectations and culture.