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For Companies At a Glance
- Tasks: Support lift and escalator products, providing technical assistance and training.
- Company: Join a leading Global Elevator Business focused on urban mobility and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team that values safety and entrepreneurial spirit.
- Qualifications: Experience as a field support engineer with strong communication skills and language proficiency.
- Other info: Ideal candidates will have a positive attitude and an investigative mindset.
The predicted salary is between 36000 - 60000 £ per year.
The company
We are moved by what moves people, by what moves the world and in our ever-growing cities. As a leading Global Elevator Business, we create environments where future generations want to work by making sure we are honest and transparent with our colleagues as well as our clients. We inspire our colleagues to act as Entrepreneurs in their roles by injecting passion, enthusiasm, and drive whilst taking responsibility for their overall contribution to deliver the wider business objectives. Keeping our Colleagues Safe is at the heart of everything we do, and we are a business which has unique engineering capabilities, providing full lifecycle support for urban mobility, and vertical transportation.
What we expect
As a Field Support Engineer, you will provide support for the lift and escalator products. We are currently seeking a lift expert field engineer with language skills (ideally French or Italian), in addition to technical elevator knowledge. This individual will be in charge of providing support on our TKE EOX lifts, as well as on Otis technology (other brands could be considered).
You will be providing technical support for the commissioning phase for our new EOX lift and expert level support for the maintenance/troubleshooting for it, be the interface with the engineering team if needed for our own brand. You will assist the development of ITS technical publications.
You will provide technical support to field technicians by telephone, video or site visit as well as prepare and performing training on lifts when requested. As well as, undertake training necessary to be at the forefront of industry and technological developments.
Who we are looking for
What we offer
We welcome applicants from Technician, Technical Support Engineer, Customer Support Engineer, Senior Technician
Field Support Engineer - EOX employer: TK Elevator UK Ltd
Contact Detail:
TK Elevator UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Engineer - EOX
✨Tip Number 1
Familiarise yourself with the specific lift and escalator products mentioned in the job description, especially the TKE EOX lifts. Understanding their features and common issues will help you stand out during interviews.
✨Tip Number 2
Brush up on your language skills, particularly in French or Italian, as these are highly valued for this role. Practising technical vocabulary related to lifts in these languages can give you an edge.
✨Tip Number 3
Prepare to discuss your previous experience as a field support engineer, focusing on how you've handled troubleshooting and maintenance challenges. Be ready to share specific examples that demonstrate your problem-solving skills.
✨Tip Number 4
Showcase your proactive attitude by thinking of innovative solutions to common industry problems. During your interview, mention any instances where you've successfully implemented creative workarounds in past roles.
We think you need these skills to ace Field Support Engineer - EOX
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a field support engineer. Emphasise your technical knowledge of lifts and escalators, and any language skills, particularly in French or Italian.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to work under pressure.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that illustrate your verbal, telephone, and written communication skills. This could include training experiences or customer interactions.
Showcase Your Initiative: In your application, mention instances where you took the initiative to solve problems or improve processes. This will demonstrate your proactive thinking and investigative mindset, which are crucial for the position.
How to prepare for a job interview at TK Elevator UK Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with lift and escalator products in detail. Highlight specific projects or challenges you've faced, especially those involving TKE EOX lifts or Otis technology, as this will demonstrate your relevant knowledge.
✨Demonstrate Language Skills
If you speak French or Italian, make sure to mention this during the interview. You might even want to practice a few technical phrases in that language to show your proficiency, as it could set you apart from other candidates.
✨Emphasise Communication Skills
Since the role requires excellent communication, prepare examples of how you've effectively communicated with team members or clients in the past. This could include resolving issues over the phone or providing training sessions.
✨Exhibit Problem-Solving Mindset
Prepare to discuss how you've approached troubleshooting and problem-solving in previous roles. Share specific instances where you identified workarounds for ongoing incidents, showcasing your investigative mindset and ability to think outside the box.