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- Tasks: Support field technicians with lift technology and deliver training sessions.
- Company: Join a dynamic engineering firm focused on urban mobility and safety.
- Benefits: Enjoy a hybrid work model and opportunities for professional growth.
- Why this job: Be part of a passionate team that values innovation and safety in engineering.
- Qualifications: Experience as a field support engineer and strong communication skills required.
- Other info: European language skills are a plus; all genders are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
We inspire our colleagues to act as Entrepreneurs in their roles by injecting passion, enthusiasm, and drive whilst taking responsibility for their overall contribution to deliver the wider business objectives. Keeping our Colleagues Safe is at the heart of everything we do, and we are a business which has unique engineering capabilities, providing full lifecycle support for urban mobility, and vertical transportation.
As a Field Support Engineer, you will be providing support in our Technical Support Department for Lifts. We are mainly seeking a lift expert to support 3rd party brands, primarily Kone technology, including high-rise lifts (other brands could be considered). You will provide technical support to field technicians via telephone, video calls, or site visits, and will be responsible for preparing and delivering training on lifts. You will also participate in initiating and assisting with the development of ITS technical publications and lead the development of training simulators and product test rigs.
You will have proven experience working as a field support engineer. Excellent communication skills, verbal, telephone, and written. Positive attitude, capable of working under pressure as part of a team. Confident in using your own initiative and proactive thinking outside of the box. An investigative mindset that approaches issues from all angles, especially to identify workarounds for ongoing incidents. European language skills would be a plus.
Contact Benoit Henrio - ITS Manchester Director
Application deadline: As long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We look forward to receiving your application.
Field Support Engineer employer: TK Elevator UK Ltd
Contact Detail:
TK Elevator UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Engineer
✨Tip Number 1
Familiarise yourself with Kone technology and other lift systems. Understanding the specifics of these brands will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your communication skills, especially in technical contexts. Since you'll be providing support via phone and video calls, being able to explain complex concepts clearly is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully identified workarounds for technical issues. This will highlight your investigative mindset and proactive approach.
✨Tip Number 4
If you speak any European languages, make sure to mention them! This could set you apart from other candidates and align with the company's diverse environment.
We think you need these skills to ace Field Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Support Engineer. Familiarise yourself with the technical aspects of lifts and the specific requirements mentioned in the job description.
Tailor Your CV: Highlight your relevant experience as a field support engineer, especially any work with lift technologies or similar systems. Emphasise your communication skills and ability to work under pressure, as these are key attributes for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for engineering and urban mobility. Mention specific examples of how you've demonstrated initiative and problem-solving skills in previous roles, particularly in technical support or training.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents are clear, concise, and free from typos, as attention to detail is crucial in this field.
How to prepare for a job interview at TK Elevator UK Ltd
✨Showcase Your Technical Expertise
As a Field Support Engineer, it's crucial to demonstrate your knowledge of lift systems, particularly Kone technology. Be prepared to discuss specific experiences where you've successfully resolved technical issues or provided support to field technicians.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly, whether you're explaining complex technical concepts or discussing your previous experiences. Remember, the interviewers will be assessing how well you can convey information to others.
✨Emphasise Your Problem-Solving Skills
Highlight your investigative mindset and ability to think outside the box. Prepare examples of past challenges you've faced in the field and how you approached them. This will show your potential employer that you can handle pressure and find effective solutions.
✨Demonstrate Your Passion for Safety
Since keeping colleagues safe is a core value of the company, be ready to discuss how you prioritise safety in your work. Share any relevant experiences where you implemented safety measures or contributed to a safer working environment.
