At a Glance
- Tasks: Support customers and manage sales orders while building strong relationships.
- Company: Join a reputable company that values its employees and fosters growth.
- Benefits: Competitive salary, flexible hours, hybrid working, and generous holiday allowance.
- Other info: Great career development opportunities and a friendly team atmosphere.
- Why this job: Make a real impact in customer service and enjoy a supportive team environment.
- Qualifications: High school diploma preferred; customer service experience is a plus.
Due to exceptional growth, T&K Associates are currently recruiting on behalf of our Client in Milton Keynes for a Customer Service Representative to join their expanding team on a permanent basis. Reporting to the Customer Care Team Leader, you will be the central link between the Customer, Operations, Sales team and you will be supporting the office to ensure the Clients requirements are met in the most efficient and cost-effective way. You will build relationships with Customers and manage the sales order process through to shipment. This is a fantastic opportunity to join a reputable Company who value each one of their employees and offer some excellent benefits!
Customer Service Representative Details & Benefits:
- Circa £35,000 per annum + 5% Annual Company bonus paid based on Company profit and individual performance
- 36.25 hours per week - Flexi time system subject to business needs with a start time anywhere from 8am
- Flexible hybrid working upon completion of training (1 day home based / 4 days office based)
- Discounted shopping
- Employer Pension contribution – up to a maximum of 12%
- Life assurance x 4 annual earnings & Private Health insurance
- Free on-site parking & Cycle to work scheme
- 25 days holiday per year + bank holidays
- Subsidised canteen facility on site & free tea / coffee
Customer Service Representative Job Details:
- Build Customer care strategy and follow Company guidelines
- Identify opportunities for improvement in Customer care and participate in projects when relevant
- Provide support for assigned Customers and other team members to meet order requirements and escalate issues
- Work with the Customer care team on Customer relationship and delivering a first-class experience
- Collaboration with Customers, Operations, Sales, and Company service office
- Resolve request for order changes, issues and handle Customer complaints and enquiries internally and externally
- When applicable determine corrective action with the help of the support office and control tower
- Prepare debit and credit notes, process quality notifications and Customer returns
- Manage Customer expectations and build strong relationships
- Collect Customer forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions whilst participating in planning meetings
- Proactively ask for and act upon Customer feedback
- Update and maintain accurate customer records, including Customer specific information, contracts, labelling, packaging and stock requirements
- Follow the new Customer/product processes and contribute to improve new customer experience
- Identify the right communication method based on the sense of urgency and issue
- Participate in Customer visits and presentations
Customer Service Representative Person Specification:
- At least, High School or Secondary Education Diploma / Associate or University Degree is preferred
- English and another language(s) is preferred
- 1 year in the industry including customer facing role is preferred
- Microsoft Office expertise
- Interpersonal and communication skills & Demonstrated Customer Relationship Management
- Basic Inventory Management knowledge & Negotiation skills
This is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T&K Associates to hear more.
Customer Service Representative in Wavendon employer: T&K Associates
T&K Associates is an exceptional employer located in Milton Keynes, offering a supportive and dynamic work environment for Customer Service Representatives. With a strong emphasis on employee well-being, the company provides flexible working arrangements, competitive salaries, and a comprehensive benefits package that includes generous pension contributions and health insurance. Employees are encouraged to grow and develop their skills while being part of a collaborative team that values each member's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Wavendon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at T&K Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like T&K Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Wavendon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to T&K Associates:Your cover letter is your chance to shine! Tell us why you want to work at T&K Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at T&K Associates!
How to prepare for a job interview at T&K Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
