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- Tasks: Support sales operations by processing orders and providing top-notch customer service.
- Company: Join T&K Associates, a friendly team in Castle Donington.
- Benefits: Earn £30,000 - £32,000, enjoy 32 days holiday, and benefit from a profit share scheme.
- Other info: Enjoy a relaxed dress code and team-building activities.
- Why this job: Make a real impact by ensuring customer satisfaction and smooth operations.
- Qualifications: Proactive, organised, and great at communication with Microsoft Office skills.
The predicted salary is between 30000 - 32000 £ per year.
T&K Associates have an exciting opportunity for a Customer Success Executive to join our Client on a permanent basis in Castle Donington. This is a crucial role within the Company where you will be supporting the day-to-day operations of the sales efforts for the team. You will be responsible for processing orders, maintaining Customer records and providing Customer support.
Benefits
- £30,000 - £32,000 dependant on experience
- Monday to Friday 7.30am-4.30pm
- Company profit share scheme
- Monthly lunch allowance
- Team building exercises and meal
- End of month breakfast provided for hitting targets
- Pension scheme
- 32 days holiday per year including bank holidays
- Free parking
- No strict dress code
Job Details
- Order Processing - Accurately input and process Customer orders from the sales inbox or inbound phone calls, ensuring timely delivery and fulfilment
- Customer Service - Respond to Customer enquiries, escalating where necessary, resolving issues and providing information on products and services
- Record Maintenance - Maintain and update Customer records, including contact details and account information
- Communication - Liaise between Customers, Sales team and other departments to ensure smooth operations and Customer satisfaction
- Proactive Customer Support - Contact Bronze Customers to share promotions, check dispenser status and find growth opportunities
Person Specification
- This role will suit someone who is a proactive individual
- Strong organisational and multitasking skills
- Excellent verbal and written communication skills
- Proficient in Microsoft Office (Word, Excel and Outlook)
- Familiar with order processing systems and CRM software
- Detail orientated and able to work accurately under pressure
- Customer-focused with a positive attitude
- Good team player
This is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T&K Associates to hear more.
Customer Success Executive employer: T&K Associates
Contact Detail:
T&K Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Success Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research T&K Associates and understand their values and services. Tailor your answers to show how your skills align with their needs, especially in customer support and order processing.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Executive role. Highlight your organisational skills and any experience with order processing or customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your proactive attitude and how you can contribute to our team’s success at T&K Associates.
Show Off Your Communication Skills: Since this role involves liaising with customers and the sales team, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and friendly – just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at T&K Associates
✨Know the Company Inside Out
Before your interview, take some time to research T&K Associates. Understand their values, mission, and the specifics of the Customer Success Executive role. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about supporting customers, be ready to share examples from your past experiences where you’ve successfully resolved customer issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Organisational Skills
The job requires strong organisational and multitasking abilities. Prepare to discuss how you manage your time and prioritise tasks, especially when under pressure. You might even want to bring a brief example of a busy day and how you handled it.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what success looks like in this role, or how they measure customer satisfaction. This shows that you’re proactive and genuinely interested in contributing to their success.