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- Tasks: Be the friendly voice for customers, handling enquiries and ensuring top-notch service.
- Company: Join a family-run business that values its employees and promotes a great work-life balance.
- Benefits: Earn £26,500 per year, enjoy 23 days holiday plus bank holidays, and access a health scheme.
- Why this job: Make a real difference in customer experiences while working in a supportive team environment.
- Qualifications: Experience in customer support and strong communication skills are essential.
- Other info: Enjoy free parking, social events, and opportunities for personal growth.
The predicted salary is between 22600 - 28600 £ per year.
T&K Associates are currently recruiting on behalf of our Client in Loughborough, for a Customer Service Advisor to join their team on a full-time permanent basis. If you are looking to work with a company that cares about its employees, has a great culture, contributes and supports good work-life balance and sees you as an asset and extension to the family-run and owned business, then this could be the role for you.
As a Customer Service Advisor, you will act as the first point of contact for the Customer and will deal with all enquiries into the business in a professional manner. You will also be required to provide the Customers with a highly effective and reliable Customer Support service.
Details & Benefits:- £26,500 per annum
- Monday to Friday 8.30am-5.30pm (some flexibility can be considered)
- Company health scheme
- 23 days holidays + bank holidays, rising with length of service to a maximum of 25 days
- Company pension scheme
- Free parking
- Lots of Company social events
- Cycle to work scheme
- Receiving and processing sales orders received over the phone and electronically
- Working closely with other internal departments including sales and distribution to ensure the customer is kept fully up to date regarding their order, with the objective of ensuring they receive the best service possible
- Liaising with customers and dealing with customer enquiries, pricing queries and amending orders
- Supporting the operations manager with enhancing systems and processes and formulating new ways of doing things to enhance the customer experience
- At least one year experience working in a front-line fast-paced customer support role would be preferable
- Experience of systems and processes from previous employers in a business-to-business environment
- Customer service training and skills
- Excellent communication and interpersonal skills
- Excellent rapport building skills
- Attention to detail and accuracy for sales order processing
- The ability to work as part of a team that strives to continually improve its service
- Strong problem-solving skills and the initiative to take ownership of an issue
- Tenacity and the ability to see things through
- Strong time management skills and the ability to manage your workload effectively
- You should be proficient in Microsoft packages including Word, Excel and PowerPoint
- Excellent written and verbal language is required
This is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T&K Associates to hear more!
Customer Service Advisor in Loughborough employer: T&K Associates Ltd
Contact Detail:
T&K Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Loughborough
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be on point with your verbal and written communication. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experience where you turned a negative situation into a positive one. This will demonstrate your initiative and ability to handle challenges effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the perfect fit for the role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company culture. Let us know why you want to be part of our family-run business and how you can contribute to our team.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t forget to showcase your interpersonal skills through examples in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at T&K Associates Ltd
✨Know the Company Culture
Before your interview, take some time to research T&K Associates and their values. Understanding their commitment to employee well-being and work-life balance will help you align your answers with what they care about. Show them that you’re not just looking for a job, but a place where you can grow and contribute.
✨Demonstrate Your Customer Service Skills
Since the role is all about customer service, prepare specific examples from your past experiences where you successfully handled customer enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Showcase Your Team Spirit
T&K Associates values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share stories that illustrate your ability to work effectively within a team and how you’ve contributed to improving processes or enhancing customer experiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about their approach to customer service training or how they measure success in this position. It’s a great way to demonstrate your enthusiasm and engagement.