T Up to £27,300 dependant on experience Permanent role Monday to Friday 3-week rota basis with 2 x morning shifts Check through engineer's daily work schedules and updates on the service log website including escalations, projects and audits Complete daily checks of remote monitoring systems, raising and allocating calls from those checks Coordinate the fault management system website ensuring it is updated daily Schedule all work on the website and organise the engineers work on a daily basis ensuring SLA's are met Manage projects resource allocation for all business areas Maintain the service log website and create log ins for Customers and Colleagues Enter new fleet numbers and depots onto the Company system Liaise with depots to confirm vehicle availability Answer incoming calls and emails, owning Customer enquiries through to resolution Support stock transactions for field engineers, manufacturing and projects Perform all other associated administration duties as required by the team Service Coordinator Person Specification; Excellent communication skills both written and verbal Ability to work to deadlines and ensure SLA's are met Organised and strong attention to detail with the ability to prioritise tasks A team player who can work well with others Accuracy and attention to detail A customer-centric approach Previous experience in delivering exceptional Customer Service in a B-to-B setting This is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T
Service Coordinator in Leicester employer: T&K Associates Ltd
Join a dynamic team in Swadlincote where T K Associates prioritises employee development and satisfaction. With a strong commitment to training and a supportive work culture, this role as a Factory Operative offers not only competitive benefits but also the chance for meaningful career growth in a friendly environment.
