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- Tasks: Assist customers via phone and email, providing top-notch service in English and Dutch.
- Company: Join TJX Europe, a leading off-price retailer with a vibrant and diverse team.
- Benefits: Enjoy discounts, subsidised gym membership, and a fun campus environment.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Fluent in English and Dutch, with great listening and communication skills.
- Other info: Fixed-term contract with full training and opportunities for growth.
The predicted salary is between 28000 - 42000 £ per year.
At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You will be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you are working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you will find abundant opportunities to learn, thrive, and make an impact.
Could you be one of our Customer Service Associates? As the world’s leading off-price retailer of clothing and homeware worldwide, we are all about putting our customers first. Everyone’s aim is to provide them with a positive and memorable experience. In this Interim 12-month fixed term contract role, you will be advising customers via telephone and email, using English and Dutch languages.
This means you will need to be self-motivated, a great listener, and driven to make a difference. If you love helping people, this could be the job for you. In return, you will get an in-depth programme of training when you start, plus all the great on-site facilities of our Watford Campus, including:
- 10% TK Maxx and Homesense discount which goes up to 20% on selected weekends
- Subsidised gym membership at The Club, our state-of-the-art gym and wellness centre
- Loads of catering options across our campus, serving healthy and delicious choices every day
- Campus spaces available for associates to relax, study, or play, including our rooftop terrace and Games Lounge
- The learning space, a calm and reflective area for associates to focus on their development
- Regular team social events including go home early days during Summer
Job Specifics:
- Fixed term contract that will run until the end of January 2027
- Full time contract offering 37.5 hours per week
- Shifts are Monday to Friday 9-5 outside of peak trading months, with teams working 1 in every 3 weekends (Saturday & Sunday)
- During Peak trading months (October, November & December), the team extends their opening hours and offers 3 rotating shifts on a weekly basis (8:00 - 16:00, 9:00 - 17:00 & 11:00-19:00)
- We offer 2 weeks of full-time training to help get you job ready before starting your contracted hours
- No relocation package; please consider how you would relocate when applying as the role is office based
Want a new role you won’t just like but love? Apply now. We strive to provide opportunities for growth, recognition, and a competitive salary and benefits package. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.
Address: 73 Clarendon Road, Location: EUR Home Office Watford GB
Customer Service Advisor (Dutch Speaking) in Watford employer: TJX UK
Contact Detail:
TJX UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Dutch Speaking) in Watford
✨Tip Number 1
Get to know the company culture! Before your interview, check out TJX's social media and website. Understanding their values and what they stand for will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, you'll need to be a great listener. Try role-playing with a friend or family member to get comfortable with responding to customer queries in both English and Dutch.
✨Tip Number 3
Show your passion for helping people! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing a positive experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the TJX team and ready to embrace all the opportunities we offer.
We think you need these skills to ace Customer Service Advisor (Dutch Speaking) in Watford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping customers and your passion for the role.
Tailor Your Application: Make sure to customise your application to highlight your skills in customer service and your ability to communicate in both English and Dutch. We love seeing how your experiences align with what we’re looking for!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. A polished application shows us you care!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at TJX UK
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand what makes a great customer experience and be ready to share examples of how you've provided excellent service in the past. This will show your potential employer that you’re not just familiar with the role, but passionate about it.
✨Practice Your Language Skills
Since this role requires fluency in both English and Dutch, make sure to practice speaking and writing in both languages. You might even want to prepare answers to common interview questions in both languages to demonstrate your proficiency and confidence.
✨Show Your Problem-Solving Skills
Think of specific situations where you successfully resolved customer issues. Be prepared to discuss these scenarios during the interview, highlighting your ability to listen, empathise, and find effective solutions. This will showcase your skills as a self-motivated and driven candidate.
✨Familiarise Yourself with TJX Culture
Research TJX Europe and understand their values and culture. Be ready to discuss how you align with their commitment to diversity, collaboration, and personal development. Showing that you resonate with their ethos can set you apart from other candidates.
