Manager of Logistics - Carrier Management in Watford

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Manager of Logistics – Carrier Management

We're looking for a Manager of Logistics – Carrier Management to join our team, responsible for developing, implementing, and embedding supplier strategies that support a resilient, cost-effective, and high-performing logistics network across TJX Europe.

Reporting to the Head of Carrier Management, you will play a critical role in delivering Logistics and Distribution priorities by ensuring the effective management of carrier relationships, supplier performance, commercial agreements, and risk across our logistics network.

Managing a supplier portfolio worth approximately £300m across 10 strategic logistics providers, you will develop and execute carrier management strategies across Europe while leveraging global partnerships and market opportunities where appropriate.

As a member of the Logistics Leadership Team, you will provide strategic direction, drive business performance, develop organisational capability, and foster a culture of collaboration, accountability, and continuous improvement.

Key Responsibilities

• Lead continuous market analysis, monitoring logistics trends, carrier capabilities, industry benchmarks, emerging technologies, and sustainability initiatives.
• Identify opportunities to enhance carrier performance through innovation, market insights, and best practice adoption.
• Define and implement carrier strategies that support TJX Europe's goals for cost efficiency, service reliability, flexibility, and sustainability.
• Partner with key stakeholders including Logistics Operations, Customs, Strategy & Analytics, Distribution Finance, Legal, and Global Sourcing & Procurement to establish measurable KPIs aligned with business objectives and industry standards.
• Segment carriers by service type, geographic coverage, and strategic importance, developing tailored strategies for core and non-core providers.
• Build strong, collaborative relationships with internal stakeholders and strategic logistics partners to drive innovation, continuous improvement, and business performance.
• Lead strategic sourcing activities, logistics tenders, and complex supplier negotiations to secure long-term value and service stability.
• Negotiate and manage multi-year logistics agreements that deliver predictability, resilience, and commercial benefit for TJX Europe.
• Assess carrier financial health and operational resilience, identifying risks and implementing mitigation strategies.
• Develop and implement carrier scorecards, dashboards, and performance frameworks to measure service delivery against agreed KPIs.
• Integrate ESG considerations into supplier selection, evaluation, and performance management processes while ensuring carrier compliance with regional regulations, contractual commitments, and TJX Europe standards.
• Benchmark carrier rates and commercial arrangements, leading contract reviews and renegotiations where required.
• Contribute to Logistics Leadership Team priorities including functional planning, talent development, performance management, succession planning, and objective setting.

Key Skills, Knowledge & Experience

• Proven experience leading teams within Logistics, Transportation, Supply Chain, or Distribution environments at Manager level or above.
• Strong carrier management and supplier relationship management experience, including the development and implementation of strategic supplier programmes.
• Demonstrated success leading logistics tenders, contract negotiations, and managing high-value transportation and logistics service agreements.
• Strong commercial and legal acumen, with the ability to assess risk, balance competing priorities, and make informed business decisions.
• Experience analysing logistics market trends, supplier performance data, and commercial benchmarks to support strategic planning and decision-making.
• Proven ability to develop and manage carrier performance frameworks, including KPIs, scorecards, dashboards, service reviews, and continuous improvement initiatives.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable business outcomes.
• Excellent stakeholder management skills, with experience partnering across Operations, Finance, Procurement, Legal, Customs, Strategy, and external supplier networks.
• Demonstrated ability to influence senior stakeholders, drive change, and deliver measurable business improvements.
• Strong leadership and coaching capability, with experience developing high-performing teams and building organisational capability.
• Excellent communication skills with the ability to engage, influence, and build credibility at all levels.
• Adaptable and resilient, with the ability to thrive in a fast-paced and evolving logistics environment.

If you're a strategic logistics leader with strong commercial acumen, supplier management expertise, and a passion for driving business performance through effective carrier partnerships, we'd love to hear from you.

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