At a Glance
- Tasks: Manage key UK dealer accounts, ensuring satisfaction and driving growth.
- Company: Join Tjekvik, a fast-growing automotive tech company transforming service experiences.
- Benefits: Competitive salary, performance bonuses, remote work, and travel budget.
- Other info: Collaborative team culture with direct access to leadership.
- Why this job: Make a real impact in the automotive industry while working remotely.
- Qualifications: Experience in B2B customer success or account management, preferably in automotive.
The predicted salary is between 56700 - 69300 £ per year.
About Tjekvik
Tjekvik is one of Europe's fastest-growing automotive aftersales technology companies. We help car dealerships across Europe and Australia transform the service experience through self-service kiosk software, digital check-in, and smart key management, giving customers more control and giving dealers back their time. We work with 2,000+ dealerships across 30+ markets in Europe, the Middle East, Australia, and New Zealand. The UK is one of our most important markets, home to some of our largest multi-site dealer groups, and we're investing in the people who look after them.
The role
As a Senior Customer Success Manager, you will own the relationship with some of our largest UK dealer groups, protecting the revenue we already have and growing it. This is a senior, high-autonomy role that sits between customer success and account growth: you keep customers healthy and adopting the product, and you spot and close upsell and expansion opportunities across their sites. You'll work mostly remotely, with regular calls and the occasional on-site visit to key accounts. You'll be the trusted voice of the customer inside Tjekvik, working closely with our support, product, and leadership teams. You will report to the Head of Global Customer Success.
Who owns what
- You (Customer Success): Renewals and expansion within the existing footprint: new sites, add-ons, and adoption.
- Sales: Leads new group-level agreements and OEM deals.
- Together: You co-own the customer relationship on any group-level or OEM deal, so the customer always has one consistent voice at Tjekvik.
What you'll be responsible for
- Account management and retention: Own a portfolio of key UK dealer group accounts, with full responsibility for retention, satisfaction, and health. Build deep, trusted relationships at group and site level, from the Group Aftersales Director, Operations, and Procurement to Dealer Principals and Service Managers. Run regular value reviews with each account, showing the return on Tjekvik and agreeing priorities for the next quarter. Maintain account plans, health scores, and renewal forecasts in HubSpot, keeping them accurate and up to date. Act as the escalation point for your accounts, coordinating with support, product, and operations to resolve issues quickly.
- Renewals and expansion: Own renewals for your portfolio end to end, from forecast to signature. Defend and quantify the value Tjekvik delivers across the full account lifecycle, from onboarding through to renewal, and lead the turnaround of at-risk accounts. Identify and develop expansion within the existing footprint, including new sites, add-ons, and wider rollout across the group. Work with Sales when an opportunity becomes a new group-level agreement or OEM deal: Sales leads, and you co-own the relationship. Use usage data and customer conversations to spot where more value can be unlocked, and act on it early.
- Onboarding and adoption: Oversee onboarding for new sites within your accounts, making sure training is delivered properly and adoption starts strong. Monitor usage and satisfaction across your portfolio, and step in early when things aren't heading the right way. Collect and relay product feedback to help shape the roadmap for the UK market. Visit key accounts on site when it counts, such as launches, escalations, and strategic reviews.
How success is measured
You'll be measured on three numbers across a portfolio of 25 dealer groups and 400+ sites: Gross revenue retention, Net revenue retention, Expansion ARR.
What we're looking for
- Senior B2B experience in customer success or account management, with automotive sector experience required: you understand how dealerships work, who the key stakeholders are, and what matters to a Service Manager or Dealer Principal.
- Enterprise account growth: a track record of managing, retaining, and growing enterprise or multi-site accounts, including upsell and expansion.
- Value at renewal: proven ability to defend and quantify value using usage and outcome data, and a record of turning around at-risk accounts.
- Strong communication: you're direct, warm, and know how to have a difficult conversation when it's needed.
- Commercial confidence: comfortable talking pricing, renewals, and business cases with senior stakeholders, and disciplined about keeping account plans, health scores, and renewal forecasts accurate in a CRM (we use HubSpot).
- Self-starter: comfortable working autonomously and remotely, managing your own time and priorities.
- Location: based in the UK, with a full driving licence and the willingness to travel to dealer sites when needed.
What we offer
- Ownership of some of Tjekvik's most important UK relationships, with a real say in how we serve them.
- A competitive base salary plus performance-related bonus linked to retention and expansion.
- Remote-first working, with a budget for travel and on-site visits.
- Direct access to leadership and a real voice in how we develop the UK market.
- A genuinely collaborative, international team that takes the work seriously but doesn't take itself too seriously.
Locations
Remote Senior Customer Success Manager UK in Lincolnshire, Market Rasen employer: Tjekvik Autoinnovation ApS
Tjekvik Autoinnovation ApS is committed to investing in its employees, providing opportunities for professional growth and a supportive work culture. The company values high autonomy in roles, allowing team members to make impactful decisions. With a focus on employee well-being, Tjekvik creates an engaging environment for career advancement.
Contact Details:
Tjekvik Autoinnovation ApS Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Customer Success Manager UK in Lincolnshire, Market Rasen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tjekvik Autoinnovation ApS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tjekvik Autoinnovation ApS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Senior Customer Success Manager UK in Lincolnshire, Market Rasen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tjekvik Autoinnovation ApS:Your cover letter is your chance to shine! Tell us why you want to work at Tjekvik Autoinnovation ApS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tjekvik Autoinnovation ApS!
How to prepare for a job interview at Tjekvik Autoinnovation ApS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
