At a Glance
- Tasks: Manage orders, provide top-notch customer service, and handle communications.
- Company: Join a rapidly growing luxury store display company with a supportive team.
- Benefits: Competitive salary, friendly work environment, and opportunities for growth.
- Other info: Enjoy a dynamic workplace with flexible hours and a focus on innovation.
- Why this job: Be the first point of contact and make a real impact in customer satisfaction.
- Qualifications: Experience in customer service and knowledge of Sage Line 50 required.
The predicted salary is between 22000 - 26000 £ per year.
Salary: 26-30k pa
Company Overview: We are a luxury store display company experiencing rapid growth. Our team is friendly and supportive, always ready to assist one another. Driven by design and innovation, we aim to provide the best customer service in the industry.
Position Overview: We are seeking a capable self-starter with knowledge of Sage who is eager to contribute to our on-site dynamic environment. Your role will involve working as a full-time administrator, handling incoming and outgoing communications as well as general administrative tasks.
Typical work activities include:
- Overseeing and processing orders in a timely manner (pro forma, sales order, invoices) using Sage Line 50.
- Providing excellent customer service with a pro-active problem-solving approach and a real can-do attitude.
- Being the first point of contact for customers, answering phone calls and email queries in a friendly and professional manner and greeting customers on site.
- Responsible for arranging the dispatch of orders both in the UK and internationally, and for addressing any logistical issues that may arise.
- Assisting with stock control and inventories, back orders and keeping close track of timeline and ready dates.
Your profile:
- Proven experience in a customer focus role (customer services, sales…) and knowledge of Sage line 50.
- Strong organisation and time management skills.
- Excellent communication and inter-personal skills.
Working hours: Mon-Thur 09:00-17:30, Friday 9:00-14:00.
Please submit a brief cover letter explaining why you believe you would be an excellent fit for this role. We kindly ask that no employment agencies or phone calls contact us; applications should be submitted exclusively through this portal.
Office Administrative Assistant employer: TJDC
At TJDC, we pride ourselves on fostering a supportive and collaborative work environment in Greater London, where every team member plays a vital role in our success. As an Onsite Office Administrator, you will benefit from a close-knit team culture that values your contributions, alongside opportunities for professional growth and development. With a focus on customer care and strong relationships, we offer a rewarding experience that makes a meaningful impact on our clients and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrative Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TJDC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TJDC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Administrative Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TJDC:Your cover letter is your chance to shine! Tell us why you want to work at TJDC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TJDC!
How to prepare for a job interview at TJDC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
