Operations Coordinator & Agency Administrator

Role: Operations Coordinator & Agency Administrator

Location: Purley, Surrey

Reports to: Traffic Manager

About us

For over 30 years, Tjarks & Tjarks has been a leader in private label branding and packaging, creating design that wins at the retail shelf. We combine creativity, precision, and production expertise to deliver end-to-end design-to-artwork solutions for global retailers.

Our culture is built on reliability, consistency, and exceptional attention to detail. We’re hands-on, dependable, and obsessed with craft, delivering work that performs in the real world.

About the Role

We are looking for a highly organised, proactive and detail-focused Junior Operations Coordinator & Agency Administrator to join our design agency.

This is a varied, entry-level role that works across the studio, supporting different departments and helping to keep projects, deadlines and day-to-day agency operations running smoothly. The role will be line-managed by the traffic manager and will combine project coordination, general administration, artwork support and technology-related tasks.

The successful candidate will be an excellent communicator who enjoys solving problems, following up on actions and making sure nothing falls through the gaps.

Key Responsibilities

Deadline Coordination

A central responsibility of the role will be managing the agency’s studio deadline sheet and helping ensure that all work is delivered on time.

This will include:

• Producing and reviewing a daily report of all work due to leave the studio.
• Liaising with departments and individual stakeholders to confirm the status of each project.
• Following work through each stage of the agency process and identifying anything that could delay delivery.
• Proactively escalating issues and helping to remove blockers as quickly as possible.
• Updating the deadline sheet throughout the day as work is completed.
• Working towards a clear deadline list by the end of each day.

Agency and Studio Administration

• Providing general administrative support to the directors and wider agency.
• Coordinating information and actions between departments.
• Supporting meetings, project administration, document management and other day-to-day studio requirements.
• Helping to maintain clear, accurate and up-to-date internal records.

Artwork and Design Support

Full training will be provided in:

• Collecting and preparing print data for artwork.
• Creating packshots and presentation assets for the design team.
• Supporting other artwork-production and studio processes as required.

Operations and Technology Support

• Helping to onboard new members of staff onto the agency’s systems and technology.
• Supporting internal technology and process-improvement projects.
• Assisting with the introduction, testing and documentation of new tools and workflows.
• Providing practical operational support wherever required across the agency.

About You

You will be:

• Exceptionally organised, reliable and comfortable managing multiple priorities.
• Confident following up with colleagues and keeping tasks moving.
• A clear and professional communicator.
• Detail-oriented, with a high level of accuracy.
• Proactive and willing to take ownership of problems.
• Comfortable working with spreadsheets, project-management tools and digital systems.
• Interested in design, creativity and the operational side of a busy agency.
• Keen to learn and develop within a varied, collaborative role.

Previous agency, administration, project-coordination or studio experience would be helpful but is not essential. More important are a positive attitude, strong organisational skills and the confidence to communicate with people across the business.