At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and maintain high store standards.
- Company: Join a dynamic retail company with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy 28 days of annual leave, a generous pension scheme, and exclusive employee discounts.
- Other info: Access to in-house training and career development opportunities.
- Why this job: Make a real impact by driving store success and enhancing customer experiences.
- Qualifications: Experience in supervising teams in fast-paced retail or hospitality environments.
The predicted salary is between 30000 - 40000 £ per year.
Number of Positions: 1
Contract Type: Full Time Permanent
Working Hours: Up to 44 hours worked over any 5 days
Location: Foregate Street, Chester City Centre, Chester
Closing Date: 24/06/2026
Job Category: Store Management
Package:
- Salary: 44 hours per week
- Employee Benefits:
- Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
- Contributable company pension scheme
- 10% store discount at all our retail stores
- Access to our in-house training programmes delivered face-to-face and through our online learning platforms
- MyHB colleague benefits platform with access to discounts UK wide on retail, leisure, hospitality venues
- Employee Assistance Programme with 24/7 confidential counselling and advice line
- Low cost voluntary insured health cash plans and cancer cover
Job Overview:
- Guide Our Colleagues: Collaborating with the store management team you work to ensure your team are well-trained, informed and capable of delivering the high store standards our customers expect.
- Prioritise Customer Satisfaction: You work closely with your management team colleagues to identify customer service needs, communicating these priorities to the team, and ensuring all members contribute to delivering outstanding service and maintaining a safe, welcoming store environment.
- Drive Store Success: You understand and support the execution of daily performance goals and play a key role in achieving targets and store presentation.
Experience supervising others in a fast-moving retail or hospitality environment.
Demonstrate the following competencies:
- Prioritise and organise work
- Customer focus
- Communicate effectively
- Direct and supervise work
Team Leader in Chester employer: TJ Morris Ltd
As a Team Leader at our Chester City Centre location, you will be part of a dynamic and supportive work culture that prioritises employee development and customer satisfaction. With generous benefits including up to 33 days of annual leave after five years, a contributory pension scheme, and access to extensive training programmes, we are committed to fostering your growth and well-being in a vibrant retail environment. Join us to make a meaningful impact while enjoying the unique advantages of working in the heart of Chester.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Chester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like TJ Morris Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like TJ Morris Ltd!
We think you need these skills to ace Team Leader in Chester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at TJ Morris Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at TJ Morris Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show TJ Morris Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at TJ Morris Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
