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- Tasks: Lead technical solutions for clients and ensure seamless onboarding and integration.
- Company: Join Tixr, a fast-growing leader in ticketing and live event commerce.
- Benefits: Enjoy flexible working, open vacation, and team events.
- Why this job: Be at the forefront of transforming the ticket-buying experience with innovative technology.
- Qualifications: 5+ years in technical roles and strong client relationship skills required.
- Other info: Hybrid role based in London with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Tixr
Tixr's on a mission to transform the ticket-buying experience with a modern approach to a legacy business. Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly-complex ticketing and e-commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.
The Opportunity
We’re looking for a Technical Solutions Manager (TSM) with strong technical acumen to serve as the primary technical liaison for a portfolio of clients. You’ll build deep relationships, deliver tailored solutions, and ensure every client realises the full value of our platform. This role blends client relationship management, technical integration, and strategic advisory responsibilities — ideal for someone who thrives at the intersection of technology and customer success.
Work-Life
This role is hybrid with a minimum of 3 days in our London Bridge office. At this time, we are only able to hire those with the right to work in the UK and not requiring sponsorship now or in the future.
Required Qualifications/Experience
- Bachelor’s degree in business, computer science, or technological equivalent (postgraduate or certifications an asset)
- 5+ years in technical/product roles, with experience in leading client-driven products and high data environments.
- Familiar working in CRM’s, internal communication and project management tools (proficiency in HubSpot, Notion, Slack, and Google Workspace would be advantageous).
- Familiarity with third-party tools used by sports or event clients (RFID/Access control, workflow automation tools, AI)
- Excellent communication, negotiation, and conflict-resolution skills
- Strong analytical thinking, problem-solving, and presentation abilities
- Open to feedback, adaptable, and willing to learn
- Must have the right to work in the UK
- Must be able to work on a hybrid basis, being in office at our London Bridge offices at least 3 days per week
Preferred Qualifications/Experience
- Experience with primary ticketing platforms, financial reporting, event building, and digital marketing.
- Experience in large-scale sports/touring events.
Responsibilities
Technical Expertise
- Serve as a technical subject-matter expert, staying up to date on the company's new product features and integrations.
- Lead technical and integration calls with clients and partner vendors, providing expert-level guidance.
- Support clients with complex configurations, creative workarounds, and escalations requiring advanced troubleshooting.
- Collaborate closely with internal Product, Engineering, and Support teams to communicate client feedback and influence platform improvements.
Technical Client Onboarding and Projects
- Lead technically advanced onboarding and implementation for new clients, ensuring seamless setup and adoption.
- Provide proactive technical insights, recommendations, and troubleshooting support to ensure client satisfaction.
- Act as the primary technical liaison for assigned clients, understanding their goals and translating them into actionable solutions.
- Build and maintain strong relationships with key client stakeholders, fostering trust and long-term partnerships.
- Audit complex build work to ensure accuracy and consistency.
Collaboration with Internal Teams
- Partner with the Client Experience Managers to ensure proper set-up and onboarding for clients
- Work closely with the Product team to provide technical insights, contribute to feature design discussions, and ensure client use cases are represented in the product roadmap.
- Translate client feedback and platform data into actionable recommendations that improve efficiency, scalability, and client outcomes.
- Collaborate with Technical Content and Onboarding teams to improve documentation, training materials, and knowledge sharing.
- Identify opportunities to enhance internal Client Success processes and improve cross-departmental collaboration with the Business Operations team.
Operational Excellence
- Manage client projects, deliverables, timelines, and event builds.
- Keep detailed and organised records in Notion and HubSpot.
- Identify and implement process improvements for better service and efficiency.
The Perks
- Company Pension
- Open Vacation
- Flexible Working
- Birthdays Off
- Team Offsites / Events
Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We support a global client base with staff throughout the US, Canada, and UK.
Technical Solutions Manager (London Based) employer: Tixr
Contact Detail:
Tixr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Manager (London Based)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Tixr and understand their mission and values. Think about how your skills align with their needs, especially in technical solutions and client management. Practice common interview questions and have your own ready to ask.
✨Tip Number 3
Showcase your technical expertise! Be ready to discuss your experience with CRM tools, project management, and any relevant tech you've worked with. Highlight specific examples where you’ve solved complex problems or improved processes.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Technical Solutions Manager (London Based)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Solutions Manager role. Highlight your technical skills and experience in client management, as this is key for us at Tixr.
Showcase Your Technical Acumen: We want to see your technical expertise shine through! Mention any relevant tools or platforms you've worked with, especially those related to ticketing or event management, to catch our eye.
Be Personable: Since this role involves building relationships, let your personality come through in your writing. We love candidates who can communicate effectively and connect with clients on a personal level.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tixr
✨Know Your Tech Inside Out
As a Technical Solutions Manager, you'll need to demonstrate your technical expertise. Brush up on the latest product features and integrations offered by Tixr. Be ready to discuss how you can leverage these tools to solve client problems and enhance their experience.
✨Build Rapport with Clients
This role is all about relationships. Before your interview, think of ways to showcase your ability to build strong connections with clients. Prepare examples of how you've successfully managed client relationships in the past, especially in high-pressure situations.
✨Showcase Your Problem-Solving Skills
Expect to be asked about complex scenarios where you've had to troubleshoot or provide creative solutions. Prepare specific examples that highlight your analytical thinking and problem-solving abilities, particularly in technical environments.
✨Familiarise Yourself with Relevant Tools
Since familiarity with CRM and project management tools like HubSpot and Notion is advantageous, make sure you're comfortable discussing your experience with these platforms. If you have experience with third-party tools used in events, be ready to share how you've utilised them effectively.
