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For Companies At a Glance
- Tasks: Manage client accounts and ensure exceptional experiences with our innovative ticketing platform.
- Company: Join Tixr, a modern tech company transforming the ticket-buying experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be the go-to person for clients and make a real impact in the events industry.
- Qualifications: 5+ years in client-facing roles and strong communication skills required.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Tixr
Tixr's on a mission to transform the ticket‑buying experience with a modern approach to a legacy business. Born from a fan‑focused frame of mind, we empower large‑scale events, music venues, and sports properties with modern, innovative solutions to their highly complex ticketing and e‑commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.
The Opportunity
As a Client Experience Manager (CEM), you will serve as the day‑to‑day contact for our clients across the United Kingdom and Europe, ensuring they achieve their goals with our platform and services. You will work closely with the Partnerships and Technical teams to provide a seamless and exceptional client experience. Your focus will be on managing the operational needs of client accounts, fostering relationships, and ensuring platform adoption and satisfaction.
Work-Life
This role is hybrid with a minimum of 3 days in our London Bridge office. At this time, we are only able to hire those with the right to work in the UK and not requiring sponsorship now or in the future.
Required Qualifications/Experience
- Bachelor’s degree in business, marketing, or a related field (postgraduate or certifications an asset)
- 5+ years in externally-facing roles, in technology or live events (organisation/promotion/management/operations, production or ticketing operations).
- Familiar working in CRM’s, internal communication and project management tools (proficiency in HubSpot, Notion, Slack, and Google Workspace would be advantageous).
- Familiarity with third-party tools used by sports or event clients (RFID/Access control, workflow automation tools)
- Excellent communication, negotiation, and conflict‑resolution skills
- Strong analytical thinking, problem‑solving, and presentation abilities
- Open to feedback, adaptable, and willing to learn
- Must have the right to work in the UK
- Must be able to work on a hybrid basis, being in office at our London Bridge offices at least 3 days per week
Preferred Qualifications/Experience
- Experience with primary ticketing platforms, financial reporting, event building, and digital marketing.
- Experience in on‑site sports/touring events
Responsibilities
- Act as the primary point of contact for assigned client accounts, managing their daily needs and inquiries.
- Monitor and address client tickets in the queue to ensure prompt and effective resolution of issues.
- Build client groups and events, as required.
- Serve as the project driver for your accounts, coordinating across teams to meet client needs and goals.
- Collaborate with Technical Success Managers (TSMs) for:
- New feature demos and technical walkthroughs
- Technical troubleshooting
- Developing client‑specific workarounds
Client Experience Manager (London Based) employer: Tixr
Contact Detail:
Tixr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Manager (London Based)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in client management and tech-savvy skills. Share specific examples of how you've improved client experiences in the past.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how you can add value to their team.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in ticketing and event management. This will not only boost your confidence but also give you great talking points during interviews. Plus, it shows you're committed to your professional growth!
We think you need these skills to ace Client Experience Manager (London Based)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Experience Manager role. Highlight your experience in client management and any relevant tech or live events background. We want to see how your skills align with our mission at Tixr!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming the ticket-buying experience and how you can contribute to our team. Keep it engaging and personal, so we get a sense of who you are.
Showcase Relevant Skills: Don’t forget to showcase your skills in CRM tools and project management. If you’ve got experience with HubSpot, Notion, or Google Workspace, let us know! We love seeing candidates who are tech-savvy and ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Tixr
✨Know the Company Inside Out
Before your interview, dive deep into Tixr's mission and values. Understand their approach to transforming the ticket-buying experience and how they empower clients. This knowledge will help you connect your skills and experiences to their goals during the conversation.
✨Showcase Your Client Management Skills
As a Client Experience Manager, you'll be the go-to person for clients. Prepare examples from your past roles where you've successfully managed client relationships, resolved conflicts, or improved client satisfaction. Be ready to discuss specific tools you've used, like CRM systems, to enhance client interactions.
✨Demonstrate Your Problem-Solving Abilities
Tixr is looking for someone who can think on their feet. Prepare to share instances where you've tackled challenges in technology or live events. Highlight your analytical thinking and how you approached problem-solving, especially in high-pressure situations.
✨Be Ready for Technical Discussions
Familiarise yourself with the technical aspects of the role, including any relevant tools like HubSpot, Notion, and Google Workspace. Be prepared to discuss how you've used these tools in previous positions and how they can benefit Tixr's operations and client management.
