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For Companies At a Glance
- Tasks: Manage client accounts and ensure exceptional experiences with our innovative ticketing platform.
- Company: Join Tixr, a fast-growing leader in the live event ticketing industry.
- Benefits: Enjoy flexible working, open vacation, and team events.
- Why this job: Be the voice of clients and shape the future of ticketing experiences.
- Qualifications: 5+ years in client-facing roles and strong communication skills required.
- Other info: Hybrid role based in London with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Tixr
Tixr's on a mission to transform the ticket‑buying experience with a modern approach to a legacy business. Born from a fan‑focused frame of mind, we empower large‑scale events, music venues, and sports properties with modern, innovative solutions to their highly complex ticketing and e‑commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.
The Opportunity
As a Client Experience Manager (CEM), you will serve as the day‑to‑day contact for our clients across the United Kingdom and Europe, ensuring they achieve their goals with our platform and services. You will work closely with the Partnerships and Technical teams to provide a seamless and exceptional client experience. Your focus will be on managing the operational needs of client accounts, fostering relationships, and ensuring platform adoption and satisfaction.
Work-Life
This role is hybrid with a minimum of 3 days in our London Bridge office. At this time, we are only able to hire those with the right to work in the UK and not requiring sponsorship now or in the future.
Required Qualifications/Experience
- Bachelor’s degree in business, marketing, or a related field (postgraduate or certifications an asset)
- 5+ years in externally-facing roles, in technology or live events (organisation/promotion/management/operations, production or ticketing operations).
- Familiar working in CRM’s, internal communication and project management tools (proficiency in HubSpot, Notion, Slack, and Google Workspace would be advantageous).
- Familiarity with third-party tools used by sports or event clients (RFID/Access control, workflow automation tools)
- Excellent communication, negotiation, and conflict‑resolution skills
- Strong analytical thinking, problem‑solving, and presentation abilities
- Open to feedback, adaptable, and willing to learn
- Must have the right to work in the UK
- Must be able to work on a hybrid basis, being in office at our London Bridge offices at least 3 days per week
Preferred Qualifications/Experience
- Experience with primary ticketing platforms, financial reporting, event building, and digital marketing.
- Experience in on‑site sports/touring events
Responsibilities
Day-to-Day Client Management- Act as the primary point of contact for assigned client accounts, managing their daily needs and inquiries.
- Monitor and address client tickets in the queue to ensure prompt and effective resolution of issues.
- Build client groups and events, as required.
- Serve as the project driver for your accounts, coordinating across teams to meet client needs and goals.
- Collaborate with Technical Success Managers (TSMs) for:
- New feature demos and technical walkthroughs
- Technical troubleshooting
- Developing client‑specific workarounds
- Account audits and optimisation
- Escalation support and strategic guidance
- Complex reporting or billing needs
- Risk mitigation and account insights
- Build and maintain strong, trusted relationships with clients, serving as their advocate within the company.
- Ensure clients are effectively onboarded, trained on platform use, and positioned for long‑term success.
- Proactively communicate with clients to understand their goals and initiatives.
- Monitor client engagement and identify opportunities for increased adoption and satisfaction.
- Partner with Technical Solutions Managers to resolve product‑specific or on‑site challenges.
- Provide regular status updates and risk assessments to Senior leaders.
- Escalate complex client issues and ensure resolution timelines are met.
- Capture and share client feedback to inform platform improvements and development.
- Manage client projects, deliverables, timelines, and event builds.
- Keep detailed and organised records in Notion and HubSpot.
- Identify and implement process improvements for better service and efficiency.
Salary Range
The Perks
- Company Pension
- Open Vacation
- Flexible Working
- Birthdays Off
- Team Offsites / Events
Tixr is the largest, fastest‑growing, privately‑held primary ticketing and live event commerce marketplace in the world. We support a global client base with staff throughout the US, Canada, and UK.
Client Experience Manager (London Based) employer: Tixr
Contact Detail:
Tixr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Manager (London Based)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to client experience. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! As a Client Experience Manager, you'll need to convey ideas clearly and build relationships. Role-play common interview questions with a friend or use online resources to refine your pitch.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Tixr and ready to dive into the ticketing world with us.
We think you need these skills to ace Client Experience Manager (London Based)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Experience Manager role. Highlight your relevant experience in client management and technology, and show us how you can bring value to Tixr.
Showcase Your Skills: Don’t forget to emphasise your communication, negotiation, and problem-solving skills. We want to see how you’ve used these abilities in past roles to enhance client experiences and resolve issues.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s adaptable and open to feedback, so don’t hesitate to share your journey and what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining Tixr!
How to prepare for a job interview at Tixr
✨Know Your Client Experience Inside Out
Before the interview, dive deep into Tixr's platform and services. Understand how they transform the ticket-buying experience and be ready to discuss how your past experiences align with their mission. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Your Communication Skills
As a Client Experience Manager, communication is key. Prepare examples of how you've successfully managed client relationships in the past. Think about times when you resolved conflicts or improved client satisfaction, and be ready to share these stories during the interview.
✨Familiarise Yourself with Relevant Tools
Since familiarity with CRM and project management tools like HubSpot and Notion is advantageous, brush up on these platforms. If you have experience with any third-party tools used in live events, make sure to highlight that too. It’ll demonstrate your readiness to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to manage multiple client needs or troubleshoot issues under pressure. Practising these responses will help you articulate your thought process clearly during the interview.
