At a Glance
- Tasks: Lead technical solutions for clients and ensure seamless onboarding and integration.
- Company: Join Tixr, a fast-growing leader in ticketing and live event commerce.
- Benefits: Enjoy flexible working, open vacation, and team events.
- Other info: Hybrid role based in London with excellent career growth opportunities.
- Why this job: Make an impact in the exciting world of live events and technology.
- Qualifications: 5+ years in technical roles with strong client relationship skills.
The predicted salary is between 56700 - 69300 £ per year.
- Technical Solutions Manager (London Based)
- About Tixr
Tixr's on a mission to transform the ticket-buying experience with a modern approach to a legacy business.
Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly-complex ticketing and e-commerce needs.
Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.
The Opportunity
- We’re looking for a
- Technical Solutions Manager
(TSM) with strong technical acumen to serve as the primary technical liaison for a portfolio of clients.
You’ll build deep relationships, deliver tailored solutions, and ensure every client realises the full value of our platform.
This role blends client relationship management, technical integration, and strategic advisory responsibilities — ideal for someone who thrives at the intersection of technology and customer success.
Work-Life
This role is hybrid with a minimum of 3 days in our London Bridge office.
At this time, we are only able to hire those with the right to work in the UK and not requiring sponsorship now or in the future.
- Required Qualifications/ Experience
- Bachelor’s degree in business, computer science, or technological equivalent (postgraduate or certifications an asset)
- 5+ years in technical/ product roles, with experience in leading client-driven products and high data environments.
- Familiar working in CRM’s, internal communication and project management tools (proficiency in Hub Spot, Notion, Slack, and Google Workspace would be advantageous).
- Familiarity with third-party tools used by sports or event clients (RFID/Access control, workflow automation tools, AI)
- Excellent communication, negotiation, and conflict-resolution skills
- Strong analytical thinking, problem-solving, and presentation abilities
- Open to feedback, adaptable, and willing to learn
- Must have the right to work in the UK
- Must be able to work on a hybrid basis, being in office at our London Bridge offices at least 3 days per week
- Preferred Qualifications/ Experience
- Experience with primary ticketing platforms, financial reporting, event building, and digital marketing.
- Experience in large-scale sports/ touring events.
Responsibilities
- Technical Expertise
- Serve as a technical subject-matter expert, staying up to date on the company's new product features and integrations.
- Lead technical and integration calls with clients and partner vendors, providing expert-level guidance.
- Support clients with complex configurations, creative workarounds, and escalations requiring advanced troubleshooting.
- Collaborate closely with internal Product, Engineering, and Support teams to communicate client feedback and influence platform improvements.
- Technical Client Onboarding and Projects
- Lead technically advanced onboarding and implementation for new clients, ensuring seamless setup and adoption.
- Provide proactive technical insights, recommendations, and troubleshooting support to ensure client satisfaction.
- Act as the primary technical liaison for assigned clients, understanding their goals and translating them into actionable solutions.
- Build and maintain strong relationships with key client stakeholders, fostering trust and long-term partnerships.
- Audit complex build work to ensure accuracy and consistency.
- Collaboration with Internal Teams
- Partner with the Client Experience Managers to ensure proper set-up and onboarding for clients
- Work closely with the Product team to provide technical insights, contribute to feature design discussions, and ensure client use cases are represented in the product roadmap.
- Translate client feedback and platform data into actionable recommendations that improve efficiency, scalability, and client outcomes.
- Collaborate with Technical Content and Onboarding teams to improve documentation, training materials, and knowledge sharing.
- Identify opportunities to enhance internal Client Success processes and improve cross-departmental collaboration with the Business Operations team.
- Operational Excellence
- Manage client projects, deliverables, timelines, and event builds.
- Keep detailed and organised records in Notion and Hub Spot.
- Identify and implement process improvements for better service and efficiency.
- Salary Range
- The Perks
- Company Pension
- Open Vacation
- Flexible Working
- Birthdays Off
- Team Offsites / Events
Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world.
We're a founder-owned and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK.
We exclusively power 500 of the most respected live entertainment brands in 40 countries including Higher Love UK, London Irish, Royal Windsor Horse Show, Wynn Nightlife, Zamna Festival, Riot Fest, Acura Grand Prix of Long Beach, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.
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Technical Solutions Manager (London Based) employer: Tixr
As a leading ticketing solutions company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and growth. Our hybrid working model allows for flexibility, while our open vacation policy encourages a healthy work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers in London. Join us to collaborate with talented professionals and take advantage of unique team events that enhance both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Solutions Manager (London Based)
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Tixr or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Tixr.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Tixr.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Tixr that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Solutions Manager (London Based)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Tixr.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Tixr and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Tixr
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Tixr uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
