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For Companies At a Glance
- Tasks: Lead customer support, solve issues, and collaborate with our development team.
- Company: Xperi creates innovative tech for immersive entertainment experiences worldwide.
- Benefits: Enjoy competitive pay, flexible work, wellness initiatives, and awesome perks.
- Why this job: Join a dynamic team shaping the future of entertainment technology with major global brands.
- Qualifications: 5 years in customer support, strong IT skills, and a passion for tech and radio.
- Other info: Work in a supportive environment that values innovation and personal well-being.
The predicted salary is between 36000 - 60000 £ per year.
Xperi invents, develops, and delivers technologies that create extraordinary experiences at home and on the go for millions of people worldwide. Powering consumer electronics, connected cars, and digital content, we make entertainment more immersive and interactions seamlessly personalized through our brands: DTS, HD Radio, and TiVo.
The Role
You will join our team in Twickenham, London as a Customer Support Manager, assisting customers with problem-solving and liaising with our development team to resolve issues efficiently. We work with major radio groups worldwide, including ABC, BBC, Bauer, and others. This is a great opportunity to grow our business serving radio audiences on new platforms.
The Products
Our broadcast studio system, Rapid, can be installed on-premises or hosted in the cloud, primarily running on Windows Servers or Linux. Our mobile apps operate on iOS and Android, using APIs to receive content and depend partially on customer infrastructure for functionality like audio streaming.
Responsibilities include:
- Providing first-line technical support and managing reported issues until resolution.
- Collaborating with customers and involving the development team as needed.
- Proactively identifying issues before customers experience them.
- Testing new software releases.
- Tracking support activities and generating reports for improvement.
- Onboarding new customers and explaining our support processes.
- Improving support procedures collaboratively.
Desired Skills & Experience
Essential:
- 5 years’ experience in a customer support role.
- Strong attention to detail and issue identification skills.
- Methodical problem-solving and clear documentation skills.
- Timely response to customer issues with a customer-first attitude.
- Excellent communication skills.
- Proactive in updating support systems.
- Strong IT skills and experience supporting software products.
- Background in computer science or software development.
- Experience with radio automation systems is a plus.
Personal Characteristics
- Good problem-solving skills and pragmatism.
- Effective time management and prioritization.
- Team player with strong communication skills.
- Interest in digital platforms, the tech industry, and radio.
Life @ Xperi
We value People, Customers, Performance, and Innovation. Our workplace promotes voice, belonging, safety, and recognition. We offer competitive pay, benefits, and support for personal well-being and financial security, including:
- Salary, equity, bonuses, and comprehensive benefits.
- Paid time off, holidays, sick leave, wellness initiatives, and charitable matching.
- Perks like discounts, transportation reimbursements, and fitness facilities.
- Flexible hybrid work environment.
Xperi is an Equal Employment Opportunity Employer.
Customer Support Lead employer: TiVo Corporation
Contact Detail:
TiVo Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Lead
✨Tip Number 1
Familiarise yourself with Xperi's products, especially the Rapid broadcast studio system and their mobile apps. Understanding how these technologies work will help you demonstrate your technical knowledge during interviews.
✨Tip Number 2
Highlight your experience in customer support roles, particularly any instances where you've proactively identified and resolved issues. This aligns well with the responsibilities of the Customer Support Lead position.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively collaborated with teams in the past. Being a team player is crucial for this role, so examples of successful teamwork will stand out.
✨Tip Number 4
Express your interest in the tech industry and digital platforms during your interactions with us. A genuine passion for technology and radio will resonate well with the hiring team and show that you're a good cultural fit.
We think you need these skills to ace Customer Support Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Customer Support Lead position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer support, particularly any technical support roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to manage customer issues and collaborate with development teams, as well as your proactive approach to problem-solving.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Support Lead role.
How to prepare for a job interview at TiVo Corporation
✨Understand the Company and Its Products
Before your interview, take some time to research Xperi and its product offerings, especially the broadcast studio system, Rapid. Familiarising yourself with their technologies will help you answer questions more confidently and show your genuine interest in the role.
✨Demonstrate Problem-Solving Skills
As a Customer Support Lead, you'll need to showcase your problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved customer issues or improved support processes. This will highlight your methodical approach and attention to detail.
✨Highlight Communication Skills
Effective communication is key in this role. Be ready to discuss how you've communicated complex technical information to non-technical customers in the past. This will demonstrate your ability to liaise between customers and the development team effectively.
✨Show Enthusiasm for the Tech Industry
Express your passion for digital platforms and the tech industry during the interview. Discuss any relevant experience you have with software products or radio automation systems, as this will align with Xperi's focus and show that you're a good fit for their team.
