At a Glance
- Tasks: Provide excellent overnight service, handle guest inquiries, and ensure hotel security.
- Company: Tiverton Hotel Lounge & Venue, a unique Mid-Devon setting.
- Benefits: Competitive pay, discounts on food, and employee rewards.
- Other info: Enjoy meals on duty and celebrate your milestones with us.
- Why this job: Be the face of the hotel at night and create memorable guest experiences.
- Qualifications: Strong customer service skills and ability to work independently during night shifts.
The predicted salary is between 20000 - 25000 £ per year.
Tiverton Hotel Lounge & Venue has 69 spacious bedrooms, flexible conference and banqueting suites for up to 200, and a popular bar and Gallery restaurant. The hotel is in a unique setting in Mid-Devon.
The Guest Service Assistant - Nights will be responsible for providing good service overnight, ensuring that all night processes for the Front Office function are complete, supporting other departments with tasks that can be carried out overnight, ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.
A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery and effectively maximise revenue when there is opportunity. The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues. This role is ideal for someone who is self-motivated, has great customer care skills with great communication and time management.
As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.
Experience & Qualifications:
- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem-solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a Hotel or customer-facing role.
£60 BB per night for Friends and Family rate. Celebration of milestone employment anniversaries. 50% off Food & Beverage in our hotels. Meals on duty provided. Access to Hospitality Rewards Offerings from retail and dining discounts. Employee Assistance Programme and same day online GP appointments.
Night Guest Services Specialist – Front Desk & Security in Tiverton employer: Tiverton Hotel, Lounge & Venue
Tiverton Hotel Lounge & Venue is an exceptional employer, offering a vibrant work culture where every team member plays a vital role in creating memorable guest experiences. Located in the picturesque Mid-Devon, employees benefit from generous perks such as discounted accommodation for friends and family, 50% off food and beverage, and access to a comprehensive Employee Assistance Programme, all while enjoying opportunities for personal growth and development within a supportive team environment.
Contact Details:
Tiverton Hotel, Lounge & Venue Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Services Specialist – Front Desk & Security in Tiverton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Guest Service Assistant role.
✨Tip Number 2
Be ready for the interview! Research Tiverton Hotel Lounge & Venue and understand their values and services. Prepare to discuss how your customer service skills can enhance the guest experience during those night shifts.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you handled difficult situations or improved guest satisfaction. This will demonstrate your ability to stay alert and manage challenges during the night.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Guest Services Specialist – Front Desk & Security in Tiverton
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've made guests feel welcome and valued in previous roles, especially in hotel or customer-facing positions.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Night Guest Services Specialist role.
Tailor Your Application:Take a moment to tailor your application to the specific role. Mention how your skills align with the responsibilities of the Guest Service Assistant - Nights, like handling inquiries and ensuring guest safety during night shifts.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team at Tiverton Hotel Lounge & Venue!
How to prepare for a job interview at Tiverton Hotel, Lounge & Venue
✨Know the Hotel Inside Out
Before your interview, take some time to research Tiverton Hotel Lounge & Venue. Familiarise yourself with their services, facilities, and unique selling points. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Night Guest Services Specialist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight your communication skills and how you handle difficult situations with grace.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to solve problems quickly, especially in a customer-facing role. Be ready to discuss these during the interview, as the ability to think on your feet is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical night shift looks like, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the hotel is the right fit for you.
