At a Glance
- Tasks: Provide excellent overnight service and ensure a welcoming experience for guests.
- Company: Tiverton Hotel Lounge & Venue, a unique hotel in Mid-Devon.
- Benefits: Competitive pay, discounts on food, and access to wellness programmes.
- Other info: Great opportunity for career growth in a supportive team environment.
- Why this job: Be the face of the hotel at night and create memorable guest experiences.
- Qualifications: Strong customer service skills and ability to work independently during night shifts.
The predicted salary is between 20000 - 25000 £ per year.
Tiverton Hotel Lounge & Venue has 69 spacious bedrooms, flexible conference and banqueting suites for up to 200, and a popular bar and Gallery restaurant. The hotel is in a unique setting in Mid-Devon.
The Guest Service Assistant - Nights will be responsible for providing good service overnight, ensuring that all night processes for the Front Office function are complete, supporting other departments with tasks that can be carried out overnight, ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.
A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery and effectively maximise revenue when there is opportunity. The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues. The role will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.
This role is ideal for someone who is self-motivated, has great customer care skills with great communication and time management.
Job Overview
As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.
Experience & Qualifications
- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem-solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a Hotel or customer-facing role.
Benefits
- £60 BB per night for Friends and Family rate.
- Celebration of milestone employment anniversaries.
- 50% off Food & Beverage in our hotels.
- Meals on duty provided.
- Access to Hospitality Rewards Offerings from retail and dining discounts.
- Employee Assistance Programme and same day online GP appointments.
Guest Service Assistant Nights in Tiverton employer: Tiverton Hotel, Lounge & Venue
Tiverton Hotel Lounge & Venue is an exceptional employer, offering a vibrant work culture where every team member plays a vital role in creating memorable guest experiences. Located in the picturesque Mid-Devon, employees benefit from generous perks such as discounted accommodation for friends and family, 50% off food and beverages, and access to a comprehensive Employee Assistance Programme, all while enjoying opportunities for personal growth and development within a supportive team environment.
Contact Details:
Tiverton Hotel, Lounge & Venue Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant Nights in Tiverton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Guest Service Assistant role.
✨Tip Number 2
Show up and shine! If you can, visit the Tiverton Hotel Lounge & Venue in person. Introduce yourself to the team and express your interest in the position. It’s a great way to make a memorable first impression!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your skills, especially in a hotel or customer-facing role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Guest Service Assistant Nights in Tiverton
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service and communication skills in your application. We want to see how you can create memorable experiences for our guests, so share any relevant examples from your past roles!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Guest Service Assistant - Nights role. Mention specific responsibilities from the job description that excite you and how your experience aligns with them.
Be Yourself:We’re looking for someone who is self-motivated and has a great personality. Let your unique voice shine through in your application. Share a bit about yourself and why you’re passionate about working in hospitality!
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our team!
How to prepare for a job interview at Tiverton Hotel, Lounge & Venue
✨Know the Hotel Inside Out
Before your interview, take some time to research Tiverton Hotel Lounge & Venue. Familiarise yourself with their services, facilities, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create memorable experiences.
✨Highlight Your Night Shift Readiness
Since this role involves working nights, be ready to discuss how you manage your time and stay alert during late hours. Share any strategies you have for maintaining energy and focus, as well as your ability to work independently.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the hotel’s operations, team dynamics, or guest experience initiatives. This shows that you’re not just interested in the job, but also in contributing positively to the team.
