At a Glance
- Tasks: Create memorable experiences for guests in our vibrant Food & Beverage outlets.
- Company: Tiverton Hotel Lounge & Venue, a unique setting in Mid-Devon.
- Benefits: Competitive pay, discounts, meals on duty, and career development opportunities.
- Other info: Flexible contract with opportunities for recognition and celebration.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and a passion for customer service.
Tiverton Hotel Lounge & Venue has 69 spacious bedrooms, flexible conference and banqueting suites for up to 200, and a popular bar and Gallery restaurant. The hotel is in a unique setting in Mid-Devon.
The Guest Service Assistant Food & Beverage will be responsible for providing a warm welcome for our guests as they use the Food & Beverage outlets. They will ensure that they deliver a service of a high standard, work collaboratively and safely at all times whilst delivering exceptional customer service and creating memorable experiences. An eye for detail and for delivering memorable guest experiences makes this a lovely role for someone who wants to have a real impact on our guest experience. The role is hands-on for someone who is flexible and enjoys the variety of restaurant, bar, and events. The Guest Service Assistant Food & Beverage will ideally be experienced in Food & Beverage and have the drive and passion to create a great experience. We will help you develop and grow your skills and knowledge to advance in your career. The role will report to the Assistant Manager and is ideal for someone who has strong demonstrable experience in customer service, a great attitude, and a willingness to learn.
As a Guest Service Assistant in the Food & Beverage department, you will play a key role in creating an exceptional experience for our hotel guests. You will be responsible for ensuring guests feel welcomed, comfortable, and valued throughout their visit to our restaurant, bar, and other dining facilities. Your primary duties will include:
- Assisting with the setup and service of Food & Beverages
- Maintaining cleanliness and organisation
- Providing outstanding customer service
You will work closely with other team members to maintain high standards of service and contribute to a positive and efficient atmosphere.
Experience & Qualifications:
- Strong communication and organisational skills and professional manner
- Evidential attention to detail
- Ideally experience working in a Food & Beverage environment
Benefits:
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Flexible Contract Up to £12.21 per hour
Locations
Guest Service Assistant Food & Beverage - Tiverton employer: Tiverton Hotel, Lounge & Venue
Tiverton Hotel Lounge & Venue is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow their skills in the hospitality industry. With competitive benefits such as discounted stays, meals on duty, and recognition programmes, employees can thrive in a supportive environment while creating memorable experiences for guests in the beautiful setting of Mid-Devon.
Contact Details:
Tiverton Hotel, Lounge & Venue Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant Food & Beverage - Tiverton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tiverton Hotel Lounge & Venue's social media and website. This will help you understand their vibe and tailor your responses to show you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can create memorable experiences for guests.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you care about the role and are ready to represent the hotel’s high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic Guest Service Assistant!
We think you need these skills to ace Guest Service Assistant Food & Beverage - Tiverton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and your love for creating memorable experiences.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Service Assistant role. Highlight any relevant experience in Food & Beverage and showcase how your skills align with what we’re looking for at Tiverton Hotel Lounge & Venue.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tiverton Hotel, Lounge & Venue
✨Know the Venue
Before your interview, take some time to research Tiverton Hotel Lounge & Venue. Familiarise yourself with their services, atmosphere, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight your ability to handle difficult situations with grace and how you create memorable experiences.
✨Demonstrate Team Spirit
This role requires collaboration with other team members. Be ready to discuss how you work well in a team setting. Share specific instances where you contributed to a positive team environment or helped a colleague succeed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
