At a Glance
- Tasks: Analyse customer feedback and data to enhance experiences and drive meaningful change.
- Company: Join Acushnet Europe, a leader in iconic golf brands with a commitment to excellence.
- Benefits: Enjoy competitive salary, flexible leave, wellness support, and professional development opportunities.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real impact by turning customer insights into actionable improvements.
- Qualifications: Experience in customer insights or analysis, strong analytical skills, and a passion for enhancing customer experiences.
The predicted salary is between 30000 - 40000 £ per year.
Where Performance Meets Purpose
Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Europe means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Europe.
Based in St Ives, Cambridgeshire, our golf products are recognized globally for their unmatched quality, made possible by the dedication and pride we put into everything we do.
Do you love digging into customer feedback and data, spotting trends and turning insight into action? At Acushnet, the customer is at the heart of everything we do. We're looking for a curious, data-driven insights specialist who loves understanding customer behaviour and using insight to make a real difference.
Based at our offices in St Ives, Cambs and working closely with other functions across the business, you'll analyse customer feedback and performance data, uncover opportunities for improvement, and help shape a better experience across every customer touchpoint. Most importantly, you'll make sure customer feedback doesn't just get heard - it leads to meaningful change.
You'll play a key role in helping us better understand our customers and shape the experiences we deliver. Here's what a typical week could look like:
- Customer visits to get first hand feedback on our service offerings
- Analysing surveys and aligning to the in-person survey
- Collaborating with teams across the business to identify opportunities for improvement, address root causes, and drive data-led actions that enhance processes and improve customer experience.
- Measuring the impact of changes and tracking progress against key customer experience objectives and metrics.
- Mapping customer journeys to understand the end-to-end experience and identify the moments that matter most.
- Designing, managing and evaluating customer surveys, including CSAT, NPS across the areas that matter most.
- Transforming complex data into clear, meaningful insights through reports, dashboards and presentations that drive action.
- Using customer data to shape stories that can help our colleagues across the business appreciate the customers expectation and experience.
- Championing a customer-centric, continuous improvement culture, ensuring customer feedback remains at the heart of decision-making.
We’re looking for someone with many of the following skills and experiences, but don’t worry if you don’t meet every requirement. We value potential as much as experience and would still encourage you to apply:
- Experience in Customer Insights, Customer Experience, Business Analysis or a similar role.
- Strong analytical skills and the ability to interpret quantitative and qualitative data.
- Experience using Excel, Power BI/Tableau and survey platforms.
- A natural storyteller who can bring data to life and influence decision-making.
- Ability to connect with Golfers to appreciate what is really important to them.
- Strong stakeholder management skills and experience working across functions.
- A passion for improving processes, solving problems and delivering great customer experiences.
- Digital or eCommerce experience and knowledge of customer journey analysis would be a bonus.
If you're passionate about creating great customer experiences and excited by the challenge of turning customer insight into business impact, we'd love to hear from you.
Our Commitment to You
At Acushnet Europe we offer a comprehensive and thoughtfully designed benefits package that supports your life both inside and outside of work. You'll receive a competitive salary package that reflects your skills, experience, and the value you bring. Our annual leave increases with tenure, with the added flexibility to buy or sell holiday - because we believe in the importance of balance and time to recharge. We take your wellbeing seriously, with programmes and support for both physical and mental health. You’ll also have free access to our onsite gym and can enjoy fresh, affordable meals in our subsidised restaurant. Looking ahead, we offer a salary sacrifice pension scheme, employee assistance support, and financial guidance to help you plan for the future. We’re also big on development, with training, tuition support, and plenty of opportunities to keep learning and progressing. You’ll have access to an extensive benefits portal, giving you the flexibility to tailor your benefits to suit you and your lifestyle. On top of that, you’ll benefit from employee discounts, wellbeing incentives, and recognition for the work you do.
Like any good partnership, we start with a short “getting to know each other” phase - our probationary period. Some benefits will be available after successful completion, as you establish yourself in the role.
Ready to Make an Impact?
Join us at Acushnet Europe and be part of a team that values excellence and innovation. We’d love to hear from you! Please submit your application through our careers page. Don’t forget to include a compelling cover letter that tells us why you’re the perfect fit for the role. If you require any accommodations during the interview process, please let us know—we’re here to support you every step of the way.
Customer Insights and Experience Analyst employer: Titleist
At Acushnet Europe, located in the picturesque St. Ives, Cambridgeshire, we pride ourselves on fostering a collaborative and innovative work culture that prioritises employee wellbeing and growth. Our comprehensive benefits package, including flexible annual leave, wellness programmes, and professional development opportunities, ensures that our team members thrive both personally and professionally. Join us to make a meaningful impact in the world of golf while being part of a company that values your contributions and supports your journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights and Experience Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Titleist. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Titleist before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Insights and Experience Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Titleist:Your cover letter is your chance to shine! Tell us why you want to work at Titleist specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Titleist!
How to prepare for a job interview at Titleist
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
