Front of House Assistant - 12 month FTC in Gateshead

Titan Wealth is a fast-growing wealth management business, both in the UK and internationally.

It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams and ambitions.

We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term.

This role is a 12 month maternity cover

Responsibilities

• Greet visitors professionally and courteously, and provide site‑specific health and safety information.
• Manage incoming calls, handling queries promptly and professionally.
• Sort incoming mail into departmental areas and oversee arrangements for outgoing post, maintaining postage records and managing franking machines.
• Coordinate booking systems for meeting rooms and visitor car parking spaces, ensuring visitor areas and meeting rooms remain clean and tidy.
• Carry out ad hoc mailings and undertake projects to support business needs and departmental objectives.
• Work closely with the Facilities Manager to ensure health and safety certificates are up to date.
• Maintain accurate records of key holders and first aiders.
• Ensure the office environment is safe, clean, and well‑maintained, supporting health and safety standards at all times.
• Perform any other duties as required by the Head of Central Ops to support the smooth running of the office and compliance with health and safety standards.
• Support with improvements in the department.
• Work and connect with other facilities/reception colleagues across the group to collaborate on improvement and integrating and aligning to Titan processes.
• Support the broader Titan wealth team with ad hoc projects.
• Adhere to all FCA regulations including consumer duty.
• Key Skills
• Communication Skills
• Ability to interact professionally with staff, visitors, and customers, both in person and over the phone.
• Organisation & Time Management
• Efficiently manage multiple tasks such as bookings, mail handling, and administrative duties.
• Attention to Detail
• Maintain accurate records for health and safety certificates, key holders, and first aiders.
• Problem‑Solving
• Resolve helpdesk queries promptly and escalated issues when necessary.
• IT Proficiency
• Competent in using booking systems, email, and office software; familiarity with franking machines and helpdesk tools.
• Health & Safety Awareness
• Understanding of workplace safety standards and compliance requirements.
• Flexibility & Adaptability
• Ability to handle ad hoc tasks and adjust to changing priorities.
• Customer Service Orientation
• Deliver a welcoming and professional experience for all stakeholders.

Qualifications

• Previous experience in an administrative or facilities support role, ideally within a corporate or office environment.
• Experience in customer service or front‑of‑house duties, including greeting visitors and managing reception tasks.
• Familiarity with health and safety compliance, including maintaining certificates and records.
• Experience using booking systems for meeting rooms and visitor parking.
• Handling mailroom operations, including sorting incoming/outgoing post and managing franking.
• Good standard of education.
• Maths and English GCSE grade 5 or above, or equivalent.

Benefits

• Competitive salary
• Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
• 25 days Annual Leave + public holidays
• Buy and sell holidays up to 5 days
• Office Christmas close (3 days)
• Private medical insurance, Group life insurance, and income protection insurance
• Hybrid working
• Further education and training support
• Discretionary performance‑related bonus
• Confidential Employee Assistance Programme
• 2 days per year for voluntary work
• Flexible benefits to choose from
• Diversity & Inclusion

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation.

We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members.

We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job‑related activities.

• Company Values
• Creativity
• we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.
• Commitment
• we are a team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.
• Collaboration
• we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.
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