Senior Client Support – Private Client in Basingstoke

The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses.

Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It’s an inspiring time to join the team!

Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best‑in‑class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals.

The role

To provide support as required to financial advisers or consultants to enable the provision of financial or product advice to clients, as set out within the FCA’s rules and company procedures.

• Help Advisers prepare for client reviews by ensuring all client and plan information is up to date on IO.
• Request plan information from the respective providers via post, email or directly; chase regularly to ensure receipt in time for the meeting and upload to IO once received.
• Update contributions and withdrawals using the transaction history from each provider. Link any transfers within plans.
• Add details of any missing policy information to IO as required.
• Validate all funds held within IO, ensuring that unit balances are recorded correctly and any price feeds automatically pull through to produce an accurate plan value.
• Check the income expectations on all clients’ plans to ensure they are correctly recorded and update as required.
• Collate the costs and charges information for plans held by clients, ensuring the details contain any income from commission, fund‑based or adviser charges.
• Using the standard templates within IO, create and check the client valuation report and upload to IO.
• Produce any ‘OneNote Packs’ requested by the advisers, including:
  • Client Charter
  • FE Analytics research on the funds held by the client.
  • KID (Key Information Documents)
  • Data capture form from IO
  • Client Valuation Report producing comparisons between old and new centralised investment propositions.
• Prepare cases for submission to the AST team by producing and completing plan information checklists and chasing providers for missing plan information via phone and email.
• If requested, check and validate client income expectations held within the system.
• Interrogate the data and liaise with the adviser to ensure the data held within the system is correct and consequently valuations and revenue match.
• Frequently interact with advisers and client support to ensure that we deliver an excellent customer service to all clients.
• Produce client letters as required.
• Answer phone calls as they come in via the Main Hunt Group.
• Ensure that the level of service, as agreed with each client, is delivered in a timely manner.
• Deal efficiently with all day‑to‑day telephone and email enquiries from clients and providers.
• Create and maintain effective client files.
• New business processing and application submission.
• Liaise with product providers as and when necessary, chasing as often as required.
• Keep up to date with new products, technical or legislative changes within the marketplace.
• Always comply with the Compliance policies.
• Engage with training and development as applicable.
• Perform ad hoc tasks as and when required, always bearing in mind TCF and the needs of the business.
• Highlight to your line manager procedures & processes that do not adhere to the principles of TCF/RCR and propose suggestions to improve the practices within the department.
• Adhere to consumer duty.

Qualifications

• Relevant experience supporting an Adviser.
• Previous regulatory or financial industry experience.
• Good written and oral communication skills.
• Methodical and organised.
• Computer literate.
• Accurate with good attention to detail.
• Customer focused.
• Driven by service excellence.
• Collaborative and a team player.
• Maths and English GCSE, grade 5 or above, or equivalent.

Company values

1. Creativity – we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.
2. Commitment – we are a team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.
3. Collaboration – we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.

Benefits

• Competitive salary
• Private Medical Insurance post probation
• Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
• 25 days Annual Leave (plus buy and sell up to 5 days)
• Office Christmas close (3‑days)
• Life Assurance
• Health cash plan
• Hybrid working
• Discretionary performance‑related bonus
• Employee Assistance Programme
• And lots of flexible benefits to choose from!

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job‑related activities.