Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice of Titanic Hotel, handling calls and guest inquiries with professionalism.
- Company: Join the iconic Titanic Hotel Liverpool, a World Heritage site with unmatched style and service.
- Benefits: Enjoy a dynamic work environment in a historic setting with opportunities for growth.
- Why this job: Perfect for those who love hospitality and want to make guests feel welcome every day.
- Qualifications: GCSE education preferred; great communication skills and a positive attitude are essential.
- Other info: Experience in a similar role is a plus, but a passion for service is key!
The predicted salary is between 24000 - 33600 £ per year.
The Titanic Hotel Liverpool is all about the restoration of one of our citys most historic and iconic buildings. As a World Heritage site, it forms part of the Stanley Dock Village development overlooking the waters of Stanley Dock. The hotel is a hotel of unequalled proportion of size, service and style.
We are currently looking for a Switchboard Operator
At the Titanic Hotel, Liverpool our Switchboard Operator willconsistently provide an efficient, professional, friendly and helpful telephone service to resident guests, visitors to the Hotel, employees and external callers.
Main Duties:
- Toanswer external and internal calls clearly and professionally to the hotels standards in accordance with our Standard Operating Procedures and to connect to the relevant parties
- The Telephone Operator will positively respond to requests and enquiries from guests or employees and to provide information on hotel products and services
- The Switchboard Operator will promote the Hotel's facilities as appropriate
- To take messages for guests on behalf of callers or ensure callers can leave a voice message for the guest
- To accurately take and record wake-up call requests and to ensure that the call is recorded correctly for the correct time
- To deliver wake up calls to guests at the designated time and in accordance with standards
- To assist with the management of the general enquirys emails.
- To support with making reservations for bedrooms, spa and restaurant.
- Supporting reception with administration tasks, as requested by Rooms Division Operations Manager.
Requirements:
- Preferably educated to GCSE standard or equivalent
- Basic keyboard skills are required along with computer knowledge with is also essential
- Experience in a similar position would be an advantage
- A good command of both written and spoken English is essential and additional languages such as French, German, Italian, Spanish and Japanese would be an advantage
- An articulate, pleasant voice and excellent telephone manner are essential, as is the ability to effectively communicate with guests and employees at all levels
- Guest contact skills are essential and the ability to deal with pressure and difficult situations calmly and politely
- Appearance and attitude, behaviour and work is consistent with the image of The Titanic Hotel, Liverpool
- A responsible, conscientious and positive attitude is essential
- Approximately 80% of this person's time will be spent taking calls, queries, messages and wake up requests over the telephone and 20% on administration including completion of wake up sheets and charge notes
- A consistent, composed and controlled approach towards the volume of calls should be maintained
- There is a need for accuracy in all aspects of work
- Eligibility to work in the United Kingdom.
AMRT1_UKCT
Switchboard Operator employer: Titanic Hotel
Contact Detail:
Titanic Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Familiarize yourself with the Titanic Hotel's history and its significance as a World Heritage site. This knowledge will not only help you connect with the hotel's values but also impress during your interactions with the team.
✨Tip Number 2
Practice your telephone etiquette and ensure you can communicate clearly and professionally. Since you'll be handling a high volume of calls, being articulate and maintaining a pleasant tone is crucial.
✨Tip Number 3
Brush up on your guest contact skills by role-playing different scenarios. This will prepare you for handling inquiries and requests calmly and politely, especially in high-pressure situations.
✨Tip Number 4
If you speak any additional languages, make sure to highlight this during your conversations. Being multilingual can set you apart and enhance the guest experience at the hotel.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Switchboard Operator position at Titanic Hotel Liverpool. Understand the key responsibilities and requirements, such as providing a professional telephone service and managing guest inquiries.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or similar roles. Emphasize your communication skills, ability to handle pressure, and any previous experience with switchboard operations or hotel environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention specific skills that align with the job description, such as your telephone manner, language skills, and ability to manage multiple tasks efficiently.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Switchboard Operator role.
How to prepare for a job interview at Titanic Hotel
✨Showcase Your Communication Skills
As a Switchboard Operator, your ability to communicate clearly and professionally is crucial. During the interview, demonstrate your articulate speaking style and ensure you convey your thoughts in a friendly manner. Practice answering common questions out loud to refine your telephone manner.
✨Familiarize Yourself with Hotel Services
Research the Titanic Hotel's facilities and services before the interview. Being knowledgeable about what the hotel offers will allow you to answer questions confidently and show your enthusiasm for the role. This will also help you understand how to promote the hotel's offerings effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult callers or managing multiple calls at once. Think of examples from your past experiences where you successfully navigated similar challenges, and be ready to share these during the interview.
✨Demonstrate Your Multitasking Abilities
Since the role involves handling a high volume of calls and administrative tasks, be prepared to discuss your multitasking skills. Share examples of how you've managed multiple responsibilities in previous jobs, emphasizing your ability to stay calm and organized under pressure.
