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- Tasks: Lead the Front of House team to deliver exceptional guest experiences at our iconic hotel.
- Company: Join the Titanic Hotel, Liverpool, a prestigious award-winning destination with rich history.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth and development.
- Why this job: Be part of a luxury hospitality team that values service excellence and guest satisfaction.
- Qualifications: 2+ years in management within Front Office operations; strong leadership and communication skills required.
- Other info: Flexible hours needed; must have eligibility to work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an exceptional individual who is passionate about providing first class customer service to exceed guests expectations to join us at the Titanic Hotel, Liverpool.
Winner of Tourism Awards Hotel of the Year 2023, for the second year running., The Titanic Hotel Liverpool is all about the restoration of one of our citys most historic and iconic buildings.The hotel is a hotel of unequalled proportion of size, service and style.The hotel has 153 bedrooms, The Rum Warehouse our Events space with a capacity for 800 guests, the Maya Blue Wellness Centre, Stanleys Café & the Rum Bar.
Overview of the role
This is a fantastic opportunity to progress your career within an iconic hospitality environment as a member of the hotel management team. The Reception Manager role is a key management position focusing on the smooth day to day Reception and Switchboard operation of this unique and historic luxury hotel. A core responsibility of the Reception Managerwill be to ensure that the quality of internal and external service meets our 5* standards of performance and that the style of service delivery is consistent with our core values. Likewise, to provide exceptional hospitality and service excellence, offering a warm welcome to every guest, including existing and potential guests.
Attributes/Experience
- Minimum of 2 years experience in management/supervision within the Front Office operations and Guest Relations.
- Our hotel is 24 hours operation. Candidates are expected to be flexible over daytime hours, evenings, and weekends.
- An excellent communicator and motivator to inspire your team to achieve high performance.
- Strong communication and leadership skills, as well as first class customer service skills.
- Well-groomed and tidy appearance at all times, setting the grooming standards for front office
- Strong IT Skills (Word / Excel) with experience ofOpera, Reservation and Rooms Management system, telephone switchboard and point of sales system.
- Be financially & commercially astute.
- Manage departmental costs including payroll in line with budget and business demands
- Experience & knowledge of Fourth Hospitality or other HR/Payroll forecasting system is essential
- Able to carry out effective and essential departmental training.
About the Hotel:
We are looking to recruit an experienced Reception Manager to join our management team. As Reception Manager you will be responsible for the most important part of our guests journey the welcome to the Titanic Hotel, Liverpool, the farewell and being the focal point for residents and non-residents alike.You will manage the Front of House Reception team ensuring all our guests receive seamless service at all times.
You will lead from the front in setting and delivering the high standards and expectations of the front desk operation. You will train and develop your team to the highest standards expected of the hotel.
You must have proof of your eligibility to be able to work within the United Kingdom.
AMRT1_UKCT
Reception Manager employer: Titanic Hotel
Contact Detail:
Titanic Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarize yourself with the Titanic Hotel's history and its unique features. Understanding the hotel's heritage will help you connect with guests and provide a more personalized service, which is crucial for a Reception Manager.
✨Tip Number 2
Highlight your experience in managing Front Office operations during your interactions. Be prepared to discuss specific examples of how you've improved guest relations or enhanced service quality in previous roles.
✨Tip Number 3
Showcase your leadership skills by sharing instances where you've successfully motivated a team. The ability to inspire your team to achieve high performance is key for this role, so be ready to demonstrate your approach.
✨Tip Number 4
Research the latest trends in customer service within the hospitality industry. Being knowledgeable about current best practices will not only impress during discussions but also show your commitment to providing exceptional service.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in front office operations and guest relations. Emphasize your management skills and any specific achievements that demonstrate your ability to provide exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Titanic Hotel's values. Mention your experience in managing teams and how you can contribute to maintaining the hotel's 5* standards.
Highlight Relevant Skills: In your application, clearly outline your strong communication and leadership skills. Include your proficiency with IT systems like Opera and any experience with HR/Payroll forecasting systems, as these are essential for the role.
Show Flexibility: Since the hotel operates 24 hours, mention your flexibility regarding working hours, including evenings and weekends. This shows your commitment to the role and readiness to meet the hotel's operational needs.
How to prepare for a job interview at Titanic Hotel
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to exceed guests' expectations.
✨Demonstrate Leadership Skills
As a Reception Manager, you'll need to inspire your team. Prepare to discuss your leadership style and provide examples of how you've successfully managed and motivated a team in previous roles.
✨Highlight Your Technical Proficiency
Be ready to talk about your experience with IT systems like Opera and any other relevant software. Mention how you've used these tools to enhance guest experiences or streamline operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of scenarios where you had to handle difficult guests or manage unexpected challenges at the front desk.
