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- Tasks: Welcome guests and provide exceptional service at the iconic Titanic Hotel.
- Company: Join the Titanic Hotel, a historic World Heritage site in Liverpool.
- Benefits: Enjoy 50% off food & drinks, competitive room rates, and free meals on duty.
- Why this job: Be part of a unique team in a stylish environment with great growth opportunities.
- Qualifications: Must have at least one year of hotel experience and excellent communication skills.
- Other info: Uniform provided; inclusive employer welcoming diverse candidates.
The predicted salary is between 24000 - 33600 £ per year.
Titanic Hotel, Stanley Dock, Liverpool
We have a fantastic opportunity for a talented and experienced individual to join usas Hall Porter at the Titanic Hotel Liverpool.
Titanic Hotel, Stanley Dock, Liverpool is all about the restoration of one of the citys most historic and iconic buildings. As a World Heritage site it forms part of the Stanley Dock development overlooking the waters of Stanley Dock. The hotel has 153 stylish and spacious bedrooms, unique event space West Bay, Stanleys Bar and Grill, Rum Bar, Maya Blue Wellness and adjoining the incredible Rum Warehouse.
About the Role
At Titanic Hotel Liverpool it is our goal to deliver an outstanding guest service. As Hall Porter it will be your job to work closely with supporting the concierge team ensuring that a timely, efficient, knowledgeable, welcoming and truly exceptional guest service is achieved.
As the Hall Porter your main responsibilities will be.
- As a Key Ambassador of the Hotel, ensure a warm welcome is delivered to all our guests, creating a seamless first and lasting impression of the hotel at all times.
- Proactively service guests need with all there is to know about our hotel and the surrounding City, ensuring up to date information about the Hotels facilities and whats going on around the city is offered.
- To support the Head Concierge delivering luggage to guest rooms.
- Be fully knowledgeable on all front office procedures and comply with all policies and procedures in place.
- Have the ability to use all front office technical systems and retain knowledge of these systems
- Record and relay messages accurately and in a timely manner
- Ensure all guest questions and requests are completed and followed up on within a timely manner, always maintaining an impeccable guest service.
- Comply with and always adhere to security procedures to ensure guest safety and always remain vigilant to potential security risks.
- Maintains confidentiality at all teams about the hotel and our guests.
The skills and attributes we are looking for in our ideal candidate are;
- Highly organised, excellent communication skills and the ability to build effective relationships at all levels of business and people.
- The ability to understand guest queries and to provide clear and concise responses
- Enthusiastic and passionate towards ensuring an impeccable guest service is achieved, along with a great sense of humour.
- Be a great team player! Along with the ability to work and think independently
- The ability to community clearly in verbal and written English and the ability to calculate accurate mathematical information correctly.
- An excellent attention to detail
- The ideal candidate must have a minimum of one years hotel experience in similar role in a hotel operation. Knowledge of Opera and Micros preferred.
Titanic Hotel Liverpool is proud to be an inclusive and equal opportunity employer and welcome candidates from all backgrounds.
What we offer
We offer staff (of all levels) a range of benefits. Once you have completed your 3 month probationary period, you will have access to 50% discount on food & beverage and competitive staff room rates to enjoy with your friends and family.
Uniform is provided along with free staff meals on duty.
We also run an Employee of the Month scheme, Long Service Awards and enrol all of our employees into the Hospitality Action Employee Assistance Programme.
The Titanic Hotel, Liverpool aims to provide a working environment that is enjoyable & unique!
If you feel you have the necessary skills and experience to become Head Concierge at titanic Hotel Liverpool, simply apply by sending your CV and Covering Letter via the apply button below.
We look forward to hearing from you!
Please note : you will need to provide satisfactory references before interview is confirmed and we can only accept applications from those eligible to work and live in the UK.
Please note that due to the large volume of applicants we will not be able to reply to applicants who are not invited for interview
AMRT1_UKCT
Hall Porter employer: Titanic Hotel
Contact Detail:
Titanic Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hall Porter
✨Tip Number 1
Familiarize yourself with the Titanic Hotel's history and its unique features. Being knowledgeable about the hotel's heritage and offerings will help you create a warm and informed welcome for guests.
✨Tip Number 2
Practice your communication skills, especially in providing clear and concise information. Role-playing different guest scenarios can help you prepare for various queries and ensure you respond effectively.
✨Tip Number 3
Develop your organizational skills by creating a checklist of front office procedures and security protocols. This will help you stay on top of your responsibilities and ensure guest safety at all times.
✨Tip Number 4
Network with current or former employees of the Titanic Hotel to gain insights into the company culture and expectations. This can provide you with valuable information that may set you apart from other candidates.
We think you need these skills to ace Hall Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Hall Porter position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your ability to create a welcoming atmosphere. Mention specific experiences that demonstrate your organizational skills and attention to detail.
Highlight Relevant Experience: In your CV, emphasize any previous hotel experience, particularly in roles similar to Hall Porter. Include details about your familiarity with front office procedures and any knowledge of systems like Opera and Micros.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. Clear and concise communication is key, especially in a role that requires excellent verbal and written English skills.
How to prepare for a job interview at Titanic Hotel
✨Show Your Enthusiasm
Make sure to express your passion for providing exceptional guest service. Share specific examples from your past experiences that highlight your commitment to creating a welcoming atmosphere.
✨Know the Hotel Inside Out
Familiarize yourself with the Titanic Hotel's facilities, services, and the surrounding area. Being able to answer questions about the hotel and local attractions will demonstrate your proactive approach and knowledge.
✨Demonstrate Strong Communication Skills
During the interview, focus on your ability to communicate clearly and effectively. Practice articulating your thoughts and responses, as this role requires excellent verbal and written communication skills.
✨Highlight Your Team Player Attitude
Emphasize your ability to work well within a team. Share examples of how you've collaborated with colleagues in previous roles to ensure a seamless guest experience, showcasing your teamwork skills.
