Food Beverage Attendant

Overall purpose of job: To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.

Key Result Areas - Including standards of performance:

• To consistently provide and maintain the highest standard of guest care and service.
• To maintain a high standard of personal hygiene and grooming at all times.
• To ensure that your designated uniform is worn, well pressed and in a good state of repair at all times.
• To familiarise yourself with your departmental Standards of Performance and to be able to demonstrate their application.
• To have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
• To handle any guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to your Head of Department.
• To adhere at all times to all company, hotel and statutory rules, regulations and policies.
• To act on your responsibilities detailed in the Health and Safety at Work Act 1974.
• To demonstrate a working knowledge of fire prevention and to follow the hotel evacuation plan on hearing the alarm.
• To be security conscious with respect to guest/staff/hotel property/welfare and to report suspicious circumstances to your Supervisor.
• To report any damage to furniture, fittings and equipment to your Supervisor.
• To maintain your departmental area in a safe, hygienic and presentable state, at all times.
• To co-operate and communicate with your colleagues, Supervisors, Head of Department and Management to ensure effective department team work and high morale.
• To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor/Head of Department.
• To follow all procedures set up for energy conservation.

SPECIFIC DUTIES:

• To have a full knowledge of the menu, wine list and any special promotion, being able to answer guest queries quickly, be knowledgeable, and in a discreet manner in line with the Titanic Hotels standards.
• To collect store requisitions ensuring that they are checked and stored correctly, whilst adhering to the hotel requisition system, and times.
• To collect linen from the linen room, to ensure that it is folded correctly and placed in the correct storage space.
• To prepare all mise-en-place for the Restaurant, as requested by your supervisor/Head of Department.
• To set up and clear tables prior to, during and after service ensuring at all times that the highest standards are maintained.
• Welcome and seat guests, escorting them to their tables and presenting menus.
• To take food and beverage orders in a professional manner taking every opportunity to maximise sales in a discreet manner, relaying orders to the kitchen and answering guest questions about the menu.
• To carry out the service of starters, main courses, sweets, beverages and coffee, ensuring all times service is in line with the standards of the Titanic Hotel.
• Checking on guests throughout their visit, monitoring guest satisfaction, addressing any issues and providing excellent customer service.
• Maintaining cleanliness through clearing tables, resetting them for new guests and assisting with other cleaning duties when needed.
• To prepare and check guest bills and to receive payment from the guest.
• Having strong interpersonal skills and the ability to interact with guests in a friendly and professional manner.
• Ability to work under pressure through handling a busy restaurant environment and multiple tasks efficiently.
• To take reservations, welcome and seat guests in the absence of the host/ess.
• To have a full knowledge of the Weights and Measures Act and licensing laws and to strictly adhere to the provisions set.
• To ensure the safe use, maintenance and storage of equipment and utensils.
• To ensure the safe use and storage of chemicals.
• To carry out any other reasonable tasks requested by your Supervisor, Head of Department or Management.