At a Glance
- Tasks: Manage daily operations of a luxury spa and wellness centre, ensuring exceptional guest service.
- Company: Join the iconic Titanic Hotel Liverpool, known for its historic charm and luxury.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Exciting career growth opportunities in a dynamic and stylish setting.
- Why this job: Be part of a passionate team dedicated to wellness and personal development.
- Qualifications: 2+ years in luxury spa management with strong leadership and communication skills.
The predicted salary is between 35000 - 35000 £ per year.
We are looking for a talented and passionate Spa and Wellness Operations Manager to join our exclusive Maya Blue Wellness Centre at the Titanic Hotel, Liverpool. The Titanic Hotel Liverpool is all about the restoration of one of our city’s most historic and iconic buildings. It forms part of the Stanley Dock Village development overlooking the waters of Stanley Dock.
As Spa and Wellness Operations Manager you will be a professional business manager responsible for the flawless running of the Wellness Centre by continuing to develop our first class team and ensuring they provide exceptional personal guest service. You will ensure that departmental standards, goals and targets are achieved whilst ensuring the achievement of optimum profitability and maintaining the financial control of the department. You will oversee daily operations across all the Wellness facilities including treatment rooms, pool, gym and relaxation areas. You will manage customer feedback effectively to ensure continuous service and programme improvement. This role offers an exciting opportunity to join an outstanding team renowned for their approach to training, career development and progression.
What we are looking for:
- Highly motivated individual with experience in a similar role.
- Confident communicator with exceptional people skills.
- Passionate about your team and Wellness environment.
- Minimum 2 years experience in a luxury spa or wellness environment.
- Demonstrated leadership capability with a proactive, solution-focused mindset.
- Strong communication skills with the ability to lead, coach and delegate effectively.
- High attention to detail and commitment to luxury service standards.
- Basic understanding of budgets, KPIs, forecasting and operational performance.
- Experience with spa management systems and computer applications.
- Great team leading & building skills.
- Excellent selling skills.
- Exceptional customer care skills.
- Empathy for your colleagues.
- Ability to work under pressure.
- Pride and attention to detail in your work.
- An exceptional & consistent personal presentation.
- Distinctive, professional and warm personality.
- Confidence & professionalism in dealing with high profile clients.
All applicants who are offered employment will need to provide satisfactory references and their right to live and work in the UK before their appointment is confirmed.
Job Type: Full-time
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
Locations
Spa and Wellness Operations Manager in Cheshire, Warrington employer: Titanic Hotel
The Titanic Hotel Liverpool offers an exceptional work environment for the Spa and Wellness Operations Manager, combining a rich historical backdrop with modern luxury. Employees benefit from a strong focus on career development, competitive pay, and a supportive culture that values teamwork and personal growth. With access to state-of-the-art wellness facilities and a commitment to outstanding guest service, this role provides a unique opportunity to thrive in a prestigious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Spa and Wellness Operations Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness and hospitality industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for wellness shine through. Share your experiences and how they’ve shaped your approach to leading a team. Remember, they want someone who fits into their culture as much as they want skills.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle specific scenarios in the spa environment. They’ll want to see your problem-solving skills in action, so have some examples ready that showcase your leadership and customer care abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind as they make their decision.
We think you need these skills to ace Spa and Wellness Operations Manager in Cheshire, Warrington
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the spa and wellness industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating exceptional experiences for our guests.
Tailor Your CV:Make sure your CV highlights relevant experience in luxury spa or wellness environments. We’re looking for someone with a solid background, so don’t be shy about showcasing your achievements and how they relate to the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Titanic Hotel Liverpool.
How to prepare for a job interview at Titanic Hotel
✨Know Your Spa and Wellness Stuff
Make sure you brush up on your knowledge of spa and wellness operations. Familiarise yourself with the latest trends in the industry, as well as the specific services offered at the Maya Blue Wellness Centre. This will show that you're genuinely interested and ready to contribute.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led a team in a similar environment. Think about times when you’ve motivated staff, handled customer feedback, or improved service standards. This is your chance to demonstrate your leadership capability and proactive mindset.
✨Be Ready to Discuss Financials
Since the role involves maintaining financial control, be prepared to talk about your experience with budgets, KPIs, and operational performance. Bring specific examples of how you've managed these aspects in previous roles to highlight your understanding and competence.
✨Practice Your Communication Skills
As a Spa and Wellness Operations Manager, you'll need to communicate effectively with both your team and high-profile clients. Practice articulating your thoughts clearly and confidently. Role-play common interview questions with a friend to refine your responses and ensure you come across as warm and professional.
