At a Glance
- Tasks: Support the Wellness Operations Manager in running a luxury wellness centre and ensuring exceptional guest experiences.
- Company: Join the exclusive Maya Blue Wellness Centre at the Titanic Hotel, Liverpool.
- Benefits: Enjoy free parking, meals on duty, discounts, awards, and career development opportunities.
- Other info: Work in a vibrant setting with a commitment to training and internal advancement.
- Why this job: Be part of a dynamic team in a stunning historic hotel with great career progression.
- Qualifications: Experience in luxury spa or wellness environments and strong leadership skills required.
The predicted salary is between 25000 - 30000 € per year.
We are looking for a talented and passionate Assistant Wellness Manager to join our exclusive Maya Blue Wellness Centre at the Titanic Hotel, Liverpool. This is an exciting opportunity for an ambitious individual ready to support the leadership and day-to-day success of a luxury wellness destination.
Benefits include:
- Free parking
- Meals whilst on duty
- 50% discount in Food & Beverage outlets
- Friends & Family room rates
- Employee assistance programme
- Death in service benefit
- Employee and management annual awards
- Employee of the month awards
- Manager of the month awards
- Staff appreciation week
- Summer staff party
- Long service awards
- Training, development and appraisals
- Recommend a friend bonus
- Company pension provision
- Departmental incentives
The Titanic Hotel Liverpool is all about the restoration of one of our city’s most historic and iconic buildings. It forms part of the Stanley Dock Village development overlooking the waters of Stanley Dock. The hotel is of unequalled proportion in size, service and style. Hotel Facilities include: The hotel has 153 bedrooms, the smallest room being 56 sq. metres. Our bedroom types are Classic, Superior and Presidential Suites. We have Stanleys Restaurant & Bar, which has 140 covers, along with the Rum Bar, our Cocktail & Coffee Lounge. Our Wellness Centre features a Thermal Suite with 10 treatment rooms, relaxation room, sauna, sanarium, steam room, foot baths, experience shower and a fully equipped gym.
About the Role
As Assistant Wellness Manager, you will support the Wellness Operations Manager in ensuring the smooth and efficient running of the Wellness Centre. You will play a key role in maintaining exceptional service standards, supporting team development, and delivering an outstanding guest experience. You will assist in overseeing daily operations across all wellness facilities including treatment rooms, pool, gym and relaxation areas, ensuring the highest levels of cleanliness, presentation and service at all times. You will help monitor departmental performance, support financial controls, and contribute to achieving revenue targets and profitability. You will also assist in managing guest feedback, ensuring continuous improvement across services and programmes, and stepping in to lead shifts and operations when required. This role offers an excellent opportunity for career progression within a highly regarded team known for its commitment to training, development and internal advancement.
What we are looking for:
- We are seeking a highly motivated individual with experience in a similar or supervisory role within a luxury spa or wellness environment.
- Confident communicator with strong interpersonal skills.
- Passionate about wellness and delivering exceptional guest experiences.
- Minimum 12 years experience in a luxury spa or wellness environment.
- Experience supporting team leadership, training or supervision.
- Proactive, organised and solution-focused approach.
- Strong attention to detail and commitment to high standards.
- Basic understanding of KPIs, targets and operational performance.
- Familiarity with spa management systems such as Premier Spa, Journey or similar.
Additional skills required:
- Strong team support and leadership skills.
- Excellent customer service and selling skills.
- High level of professionalism and personal presentation.
- Ability to remain calm and effective under pressure.
- Empathy and a supportive approach to colleagues.
- Confidence when interacting with guests, including high-profile clientele.
- A warm, engaging and professional personality.
All applicants who are offered employment will need to provide satisfactory references and proof of their right to live and work in the UK before their appointment is confirmed.
Assistant Wellness Manager in Birkenhead employer: Titanic Hotel
Maya Blue Wellness Centre at the Titanic Hotel, Liverpool, is an exceptional employer that prioritises employee well-being and professional growth. With a vibrant work culture that celebrates achievements through awards and appreciation events, employees enjoy a range of benefits including free parking, discounted dining, and comprehensive training opportunities. The luxurious setting of the wellness centre, combined with a commitment to excellence in service, makes this an ideal workplace for those passionate about wellness and looking to advance their careers in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Wellness Manager in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness industry, attend events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the Maya Blue Wellness Centre and understand their values and services. We want you to show how your passion for wellness aligns with their mission. Be ready to share your ideas on enhancing guest experiences!
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or achievements in wellness management. We love seeing how you’ve made a difference in past roles, so don’t hold back on sharing your success stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your enthusiasm for the Assistant Wellness Manager role, so make sure you put your best foot forward when applying!
We think you need these skills to ace Assistant Wellness Manager in Birkenhead
Some tips for your application 🫡
Show Your Passion for Wellness:When writing your application, let your enthusiasm for wellness shine through! Share your experiences and what drives you to work in a luxury spa environment. We love seeing candidates who are genuinely excited about making a difference in guests' lives.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Wellness Manager role. Highlight relevant experience and skills that match the job description. We want to see how your background aligns with our vision at Maya Blue Wellness Centre!
Be Professional but Authentic:While we appreciate professionalism, don’t be afraid to let your personality come through in your application. We’re looking for someone who can connect with our guests and team, so show us who you are beyond just your qualifications!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity at the Titanic Hotel!
How to prepare for a job interview at Titanic Hotel
✨Know Your Wellness Stuff
Make sure you brush up on your knowledge of wellness trends and practices. Familiarise yourself with the services offered at Maya Blue Wellness Centre, like their thermal suite and treatment options. This will show your passion for wellness and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Since the role involves supporting team development, be ready to share examples of how you've led or trained a team in the past. Think about specific situations where you motivated others or improved service standards, as this will demonstrate your capability to step into a leadership role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Prepare scenarios where you successfully resolved issues or improved guest experiences. This will highlight your proactive and solution-focused approach, which is key for this role.
✨Dress to Impress
Given the luxury setting of the Titanic Hotel, make sure you present yourself professionally. Choose an outfit that reflects the high standards of the wellness centre. A polished appearance will not only boost your confidence but also leave a great first impression on your interviewers.
