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- Tasks: Be the friendly face of Titanic Hotel, delivering exceptional guest service and support.
- Company: Join the iconic Titanic Hotel in Liverpool, a unique and historic venue.
- Benefits: Enjoy 50% off food & drink, competitive room rates, and free meals on duty.
- Why this job: Make memorable first impressions and be part of an amazing team in hospitality.
- Qualifications: Experience in hotel operations and excellent communication skills are essential.
- Other info: Flexible part-time hours with opportunities for growth and recognition.
The predicted salary is between 1300 - 1800 £ per month.
We have a fantastic opportunity for a talented and experienced individual to join us as Concierge/Hall Porter at the Titanic Hotel Liverpool. Titanic Hotel, Stanley Dock, Liverpool is all about the restoration of one of the city's most historic and iconic buildings. The hotel has 153 stylish and spacious bedrooms, unique event space West Bay, Stanley's Bar and Grill, Rum Bar, Maya Blue Wellness and adjoining the incredible Rum Warehouse.
As the first and last point of contact in the hotel, delivering an outstanding first and last impression is key. At Titanic Hotel Liverpool it is our goal to deliver an outstanding guest service. As Concierge your role is to respond to a variety of guest requests in a timely and enthusiastic manner ensuring an excellent guest service is delivered seamlessly.
The skills and attributes we are looking for in our ideal candidate are:
- Highly organised, excellent communication skills and the ability to build effective relationships at all levels of business and people.
- The ability to understand guest queries and to provide clear and concise responses.
- Enthusiastic and passionate towards ensuring an impeccable guest service is achieved, along with a great sense of humour.
- Be a great team player along with the ability to work and think independently.
- An excellent knowledge of Liverpool and its surrounding attractions.
- The ability to communicate clearly in verbal and written English and the ability to calculate accurate mathematical information correctly.
- An excellent attention to detail.
The Ideal candidate should have a minimum of one year's experience in a similar role in a hotel operation.
Titanic Hotel Liverpool is proud to be an inclusive and equal opportunity employer and welcomes candidates from all backgrounds.
We offer staff (of all levels) a range of benefits. Once you have completed your 3 month probationary period, you will have access to 50% discount on food & beverage and competitive staff room rates to enjoy with your friends and family. Uniform is provided along with free staff meals on duty. We also run an Employee of the Month scheme, Long Service Awards and enrol all of our employees into the Hospitality Action Employee Assistance Programme. The Titanic Hotel, Liverpool aims to provide a working environment that is enjoyable & unique.
If you feel you have the necessary skills and experience to become Concierge at Titanic Hotel Liverpool, simply apply by sending your CV and Covering Letter to us. We look forward to hearing from you.
Please note: you will need to provide satisfactory references before the interview is confirmed and we can only accept applications from those eligible to work and live in the UK. Please note that due to the large volume of applicants we will not be able to reply to applicants who are not invited for an interview.
Job Type: Part-time
Expected hours: 20 per week
Benefits: Canteen, Company pension, Discounted or free food, Employee discount, On-site parking, Referral programme
Work Location: In person
Concierge/Porter in Liverpool employer: Titanic Hotel Liverpool
Contact Detail:
Titanic Hotel Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge/Porter in Liverpool
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Titanic Hotel's services, amenities, and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly chat or handling a guest query, being clear and engaging is key. Try role-playing scenarios with friends to boost your confidence and ensure you’re ready for anything that comes your way.
✨Tip Number 3
Show off your personality! The Titanic Hotel values enthusiasm and a great sense of humour. Don’t be afraid to let your character shine through during interviews or networking events – it’s all about making those connections!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, so keep an eye out for any roles that match your skills and passion for hospitality.
We think you need these skills to ace Concierge/Porter in Liverpool
Some tips for your application 🫡
Show Your Personality: When writing your CV and cover letter, let your personality shine through! We want to see your enthusiasm for the role and how you can bring a great sense of humour to our team.
Tailor Your Application: Make sure to customise your CV and cover letter for the Concierge position. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and knowledge of Liverpool.
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and make sure your points are easy to understand. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Titanic Hotel Liverpool
✨Know Your Hotel Inside Out
Before your interview, make sure you research the Titanic Hotel and its unique offerings. Familiarise yourself with the hotel's history, amenities, and local attractions in Liverpool. This knowledge will not only impress your interviewers but also show your enthusiasm for the role.
✨Showcase Your Communication Skills
As a Concierge, excellent communication is key. During the interview, practice clear and concise responses to questions. Use examples from your past experience to demonstrate how you've effectively communicated with guests and resolved their queries.
✨Emphasise Teamwork and Independence
The ideal candidate should be a great team player while also being able to think independently. Be prepared to discuss situations where you've successfully collaborated with others, as well as times when you've taken initiative on your own. This balance is crucial for the role.
✨Bring a Sense of Humour
A great sense of humour can go a long way in hospitality. During your interview, let your personality shine through. Share light-hearted anecdotes that reflect your passion for guest service and your ability to handle challenging situations with a smile.