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- Tasks: Ensure hotel security, assist guests overnight, and maintain cleanliness.
- Company: Join a dynamic hotel team focused on guest satisfaction and safety.
- Benefits: Gain valuable experience in hospitality with flexible hours and a supportive environment.
- Why this job: Perfect for night owls who enjoy helping others and want to learn about the hospitality industry.
- Qualifications: Previous hospitality experience is a plus; a friendly attitude is essential.
- Other info: Opportunity to take on additional responsibilities and grow within the company.
The predicted salary is between 20000 - 30000 £ per year.
To ensure the daily security of hotel guests and the hotel as a whole, in particular during times of emergency. To provide services for hotel guests overnight. To aid in the cleaning of the hotel for the beginning of a new operational day
About The Role
Main duties and responsibilities :
To carry out the minimum of two security checks at regular intervals with special emphasis on security, fire and safety each night
To check in and out hotel guests, and assist with luggage when required
To serve room service food and liquor to hotel guests in line with company standards
The preparation of room service breakfast trays and service to the rooms when required
Maintenance of all control systems and ensure all revenue is correctly charged and monies are securely kept for the payment of services and posting in the POS and PMS as appropriate
Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
Actioning of early morning calls at the time specified and to the hotel’s standards
Cleaning of areas as requested and necessary, removal of all rubbish, trays, crockery and glassware from public areas, bedroom corridors as necessary
To establish a friendly and helpful attitude to all guests and staff
To attend all relevant training as and when required
To show willingness to take on additional responsibilities when necessary
To have a thorough knowledge of and adherence to the law about the following company regulations
Fire regulations and procedures
Health and safety regulations
First aid procedures
To ensure that the company dress code is always adhered to
To undertake special duties or work outside the normal daily / weekly routine but within the overall scope of the position at the request of your Supervisor / Line Manager
Skills Needed
- Hospitality experience
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Night Porter employer: Titanic Hotel Belfastbelfast
Contact Detail:
Titanic Hotel Belfastbelfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarize yourself with the hotel’s layout and emergency procedures. Knowing the ins and outs of the property will not only help you perform your duties effectively but also impress during the interview.
✨Tip Number 2
Brush up on your customer service skills. As a Night Porter, you'll be interacting with guests during their stay, so showcasing your ability to provide excellent service can set you apart from other candidates.
✨Tip Number 3
Research local attractions and events. Being knowledgeable about the area will allow you to assist guests better and demonstrate your commitment to providing a great experience.
✨Tip Number 4
Be prepared to discuss your previous hospitality experience. Highlight specific situations where you handled emergencies or provided exceptional service, as this will show your readiness for the role.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Night Porter position. Understand the key responsibilities and skills required, such as security checks, guest services, and knowledge of local attractions.
Tailor Your CV: Customize your CV to highlight relevant hospitality experience. Emphasize any previous roles that involved guest interaction, security responsibilities, or cleaning duties to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to provide excellent service. Mention specific experiences that demonstrate your skills in security, customer service, and teamwork.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Titanic Hotel Belfastbelfast
✨Show Your Hospitality Experience
Make sure to highlight your previous experience in hospitality. Share specific examples of how you've provided excellent service to guests, as this role heavily relies on customer interaction.
✨Demonstrate Knowledge of Safety Procedures
Since the role involves security and safety checks, be prepared to discuss your understanding of fire regulations, health and safety protocols, and first aid procedures. This shows that you take the responsibilities seriously.
✨Be Ready for Situational Questions
Expect questions about how you would handle emergencies or difficult situations with guests. Think of scenarios from your past experiences where you successfully managed such challenges.
✨Express Your Willingness to Learn
The job requires attending training sessions and taking on additional responsibilities. Show enthusiasm for learning new skills and adapting to the hotel's needs, which will reflect positively on your commitment.
