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- Tasks: Lead the Front Desk team to deliver top-notch hospitality and manage guest experiences.
- Company: Join a prestigious hotel known for its exceptional service and welcoming atmosphere.
- Benefits: Enjoy opportunities for training, teamwork, and potential career growth in a vibrant environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal development.
- Qualifications: Previous hospitality experience is essential; bring your passion for service!
- Other info: Embrace our Core Values TITANIC and contribute to a positive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
To ensure that the highest standards of hospitality and welcome are always demonstrated. To complete all relevant procedures as laid by the company. Liaise closely with Housekeeping, and Front Desk Manager.
About The Role
Main duties and responsibilities
Supervise accurate and efficient Front Desk operations including check in / out procedures
Support Team Members in handling guest requests and enquires to ensure a positive outcome
Ensure the Front Desk Manager is fully aware of any relevant feedback from guests and / or other departments
Ensure a consistent, high level of customer service
Brief your team on any events or VIP guests in the hotel that day
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Monitor the appearance, standards and performance of the Front Desk Team with an emphasis on training and teamwork
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
Act in accordance with the front of house equipment and the property management systems
Conduct training programs on an ongoing basis
Carry out shift handovers and brief team members as required
Follow company brand standards
Assist other departments, as necessary, and maintain good working relationships with hotel team members
Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
To show willingness to take on additional responsibilities when necessary.
To have a thorough knowledge of and adherence to the law with regard to the following company regulations
Fire regulations and procedures
Health and safety regulations
First aid procedures
To ensure that the company dress code & Grooming policy is adhered to at all times.
To undertake special duties or work outside the normal daily / weekly routine but within the overall scope of the position at the request of your Supervisor / Line Manager.
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
Provide a hospitable service to the standards laid down in our Training Standards Manual
Whenever possible to anticipate guest needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
To be fully conversant and able to operate the hotel’s front office systems
To ensure that all charges are correctly posted to the guests’ bills following the standard procedures
To be aware of the hotel availability and that every opportunity to maximise room sales is taken
To deal with cash, cheque and credit / debit card transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
To make sure the cash float handed over is checked and correct
To ensure that all messages received for guests are passed on accurately and as quickly as possible
Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
To operate the hotel switchboard and deal with all internal and external calls, according to procedure
To ensure the security of any safety deposits, guests’ property, and lost property following security procedures as outlined in the Standards Training Manual
To ensure the Front Desk Manager is advised of low stocks of stationary to reorder
To develop and maintain good working relationships with all departments in the hotel
To attend all relevant training as and when required
Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
To show willingness to take on additional responsibilities when necessary.
To have a thorough knowledge of and adherence to the law about the following company regulations
Fire regulations and procedures
Health and safety regulations
First aid procedures
To ensure that the company dress code is always adhered to
To undertake special duties or work outside the normal daily / weekly routine but within the overall scope of the position at the request of your Supervisor / Line Manager
Skills Needed
- Hospitality experience
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Front Office Supervisor employer: Titanic Hotel Belfastbelfast
Contact Detail:
Titanic Hotel Belfastbelfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarize yourself with the hotel's Core Values TITANIC. Understanding these values will help you align your behavior and approach with what the company expects, making you a more attractive candidate.
✨Tip Number 2
Gain a solid understanding of front desk operations and procedures. Being knowledgeable about check-in/check-out processes and guest service will demonstrate your readiness for the role and your ability to lead a team effectively.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experiences where you successfully managed a team or handled guest requests. Highlighting your ability to inspire and train others will set you apart from other candidates.
✨Tip Number 4
Research the local area and be prepared to discuss interesting places and events. This knowledge will not only help you in the role but also impress the hiring team with your commitment to providing exceptional guest experiences.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Highlight Your Hospitality Experience: Make sure to emphasize your previous experience in hospitality. Mention specific roles and responsibilities that align with the Front Office Supervisor position, showcasing your ability to provide excellent customer service.
Demonstrate Leadership Skills: In your application, illustrate your leadership qualities. Provide examples of how you've successfully supervised teams, trained staff, or handled guest inquiries to ensure a positive outcome.
Showcase Knowledge of Procedures: Familiarize yourself with the relevant procedures mentioned in the job description, such as check-in/check-out processes and handling payments. Highlight any experience you have with these procedures in your application.
Align with Company Values: Research the company's core values, particularly the TITANIC values mentioned in the job description. Reflect these values in your application by demonstrating how your personal work ethic aligns with them.
How to prepare for a job interview at Titanic Hotel Belfastbelfast
✨Showcase Your Hospitality Experience
Be prepared to discuss your previous roles in hospitality. Highlight specific examples where you demonstrated exceptional customer service and how you handled guest requests effectively.
✨Understand the Hotel's Core Values
Familiarize yourself with the hotel's core values, especially the TITANIC principles. Be ready to explain how you embody these values in your work and how they guide your interactions with guests and team members.
✨Demonstrate Leadership Skills
As a Front Office Supervisor, leadership is key. Share experiences where you successfully led a team, resolved conflicts, or trained new staff. Emphasize your ability to inspire and motivate others.
✨Know the Local Area
Research the local area, including attractions, events, and history. Being knowledgeable will not only impress your interviewers but also show your commitment to providing guests with valuable information during their stay.
