At a Glance
- Tasks: Engage with guests, manage front office operations, and ensure exceptional service.
- Company: Titanic Hotel Belfast blends historic charm with modern luxury in a unique setting.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a supportive work culture.
- Other info: Join us in the iconic Titanic Quarter and contribute to our legacy of excellence.
- Why this job: Be part of a legendary team, creating unforgettable experiences in a historic hotel.
- Qualifications: Hospitality experience preferred; must have the right to work in the UK.
The predicted salary is between 22000 - 26000 £ per year.
Location: Titanic Hotel Belfast, 8 Queen's Road.
Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career? We are currently looking for a Front Office Team Member to join us!
At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest's experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure.
Job Purpose: As a Front Office Team Member you must have a passion for excellent customer service. Being a good team player is a key requirement for this position.
About The Role: Main duties and responsibilities:
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
- Whenever possible to anticipate guest's needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
- To be fully conversant and able to operate the hotel's front office systems.
- To ensure that all charges are correctly posted to the guests bills following the standard procedures.
- To be aware of the hotel availability and that every opportunity to maximise room sales is taken.
- To deal with cash, cheque and credit card transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
- To ensure that all messages received for guests are passed on accurately and as quickly as possible.
- Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- To carry out all Reception duties following procedures as outlined in the Standards Training Manual.
- Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display.
- To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures, Health and safety regulations, First aid procedures.
- To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Front of House Manager/Deputy General Manager/General Manager.
Desired Criteria: Hospitality experience.
Required Criteria: Right to work in the UK.
Closing Date: Thursday 31st July, 2025.
Contract Type: Full-time.
Salary: £12.25 Hourly.
Seniority level: Not Applicable.
Employment type: Full-time.
Job function: Other.
Industries: Hospitality.
Front Office Team Member in Belfast employer: Titanic Hotel Belfast
At Titanic Hotel Belfast, we pride ourselves on being an exceptional employer, offering a unique blend of historic charm and modern elegance in the heart of Belfast's Titanic Quarter. Our commitment to employee growth is evident through ample professional development opportunities, while our inclusive culture ensures that every team member's voice is valued. With competitive salaries and a focus on sustainability, joining our team means becoming part of a vibrant community dedicated to creating unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member in Belfast
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Titanic Hotel Belfast. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Titanic Hotel Belfast
Don't be shy about reaching out to Titanic Hotel Belfast directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Team Member in Belfast
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Titanic Hotel Belfast and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Titanic Hotel Belfast
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
