At a Glance
- Tasks: Ensure guest security and provide excellent overnight services at Titanic Hotel Belfast.
- Company: Join the iconic Titanic Hotel Belfast, a luxury heritage destination.
- Benefits: Gain valuable hospitality experience in a historic setting with career growth opportunities.
- Other info: Dynamic work environment with a focus on guest satisfaction.
- Why this job: Be part of a friendly team making every guest's stay memorable.
- Qualifications: Hospitality and Duty Manager experience preferred.
The predicted salary is between 18900 - 23100 £ per year.
Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career? We are currently looking for an Assistant Night Manager to join us!
At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure.
Job purpose:
To ensure the daily security of hotel guests and the hotel as a whole, in particular during times of emergency. To provide services for hotel guests overnight. To supervise and aid in the cleaning of the hotel for the beginning of a new operational day.
About the role
Main duties and responsibilities:
- To carry out the minimum of two security checks at regular intervals with special emphasis on security, fire and safety each night
- To run the Night Audit
- To monitor the Front Desk overnight.
- To check in and out hotel guests, and assist with luggage when required
- To serve room service food and liquor to hotel guests in line with company standards
- The preparation of room service breakfast trays and service to the rooms when required
- Maintenance of all control systems and ensure all revenue is correctly charged and monies are securely kept for the payment of services and posting in the POS and PMS as appropriate
- Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
- Actioning of early morning calls at the time specified and to the hotel’s standards
- Cleaning of areas as requested and necessary, removal of all rubbish, trays, crockery and glassware from public areas, bedroom corridors as necessary
- To establish a friendly and helpful attitude to all guests and staff
- To attend all relevant training as and when required
- To show willingness to take on additional responsibilities when necessary
- To have a thorough knowledge of and adherence to the law about the following company regulations: Fire regulations and procedures, Health and safety regulations, First aid procedures
- To ensure that the company dress code is always adhered to
- To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager
About the company
Titanic Hotel Belfast is located in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone traveling to Titanic Quarter on business or for pleasure. Belfast is the birthplace of Titanic and this heritage hotel is a sister to our award-winning Titanic Hotel Liverpool. The hotel is operated by Harcourt Developments; an international property development company with over 50 years experience restoring and renovating listed heritage buildings.
Required Criteria:
- Hospitality experience
- Duty Manager experience
Assistant Night Manager employer: Titanic Hotel Belfast
At Titanic Hotel Belfast, we pride ourselves on being an exceptional employer, offering a unique blend of historic charm and modern elegance in the heart of Belfast's Titanic Quarter. Our commitment to employee growth is evident through our extensive professional development opportunities, while our inclusive culture ensures that every team member's voice is valued. With competitive salaries, generous benefits, and a passion for outstanding service, joining our team means becoming part of a legacy that celebrates both our rich heritage and a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Titanic Hotel Belfast. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Titanic Hotel Belfast
Don't be shy about reaching out to Titanic Hotel Belfast directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Titanic Hotel Belfast and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Titanic Hotel Belfast
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
