At a Glance
- Tasks: Lead the Front Desk team to deliver exceptional guest experiences and ensure smooth operations.
- Company: Join the Titanic Hotel Belfast, a historic luxury hotel with a vibrant atmosphere.
- Benefits: Enjoy competitive salary, flexible schedule, employee discounts, and professional development opportunities.
- Other info: Join a diverse team committed to sustainability and community engagement.
- Why this job: Be part of a legacy, creating unforgettable moments in a stunning heritage setting.
- Qualifications: Hospitality experience preferred; must be friendly and eager to learn.
The predicted salary is between 30000 - 32450 £ per year.
Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career? We are currently looking for an Assistant Front Office Manager to join us! At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable.
Job purpose: To ensure that the highest standards of hospitality and welcome are always demonstrated. To complete all relevant procedures as laid by the company. Liaise closely with Housekeeping, and Front Desk Manager.
About The Role
- Supervise accurate and efficient Front Desk operations including check in/out procedures
- Support Team Members in handling guest requests and enquiries to ensure a positive outcome
- Ensure the Front Desk Manager is fully aware of any relevant feedback from guests and/or other departments
- Ensure a consistent, high level of customer service
- Brief your team on any events or VIP guests in the hotel that day
- Drive sales revenues and promote hotel services and facilities for up-selling opportunities
- Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Monitor the appearance, standards and performance of the Front Desk Team with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
- Act in accordance with the front of house equipment and the property management systems
- Conduct training programs on an ongoing basis
- Carry out shift handovers and brief team members as required
- Follow company brand standards
- Assist other departments, as necessary, and maintain good working relationships with hotel team members
- Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
- Show willingness to take on additional responsibilities when necessary
- Have a thorough knowledge of and adherence to the law with regard to fire regulations and procedures, health and safety regulations, and first aid procedures
- Ensure that the company dress code & grooming policy is adhered to at all times
- Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager
- Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
- Provide a hospitable service to the standards laid down in our Training Standards Manual
- Whenever possible to anticipate guest needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
- Be fully conversant and able to operate the hotel’s front office systems
- Ensure that all charges are correctly posted to the guests’ bills following the standard procedures
- Be aware of the hotel availability and that every opportunity to maximise room sales is taken
- Deal with cash, cheque and credit/debit card transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
- Make sure the cash float handed over is checked and correct
- Ensure that all messages received for guests are passed on accurately and as quickly as possible
- Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure
- Ensure the security of any safety deposits, guests’ property, and lost property following security procedures as outlined in the Standards Training Manual
- Ensure that the Front Desk Manager is advised of low stocks of stationary to reorder
- Develop and maintain good working relationships with all departments in the hotel
- Attend all relevant training as and when required
Required Criteria
- Right to work in the UK
Desired Criteria
- Hospitality experience
About The Company
Why Titanic Hotel Belfast?
- Historic Charm, Modern Elegance: Work within the restored Harland & Wolff headquarters, where the Titanic was designed, providing an awe-inspiring backdrop to your everyday.
- Commitment to Employee Growth: We believe in nurturing talent with ample opportunities for professional development and career advancement within the hospitality industry.
- Inclusive Culture: Diversity and inclusion are at the heart of our ethos. Join a team where every voice is heard, and every contribution is valued.
- Exceptional Benefits: Enjoy competitive salaries and a range of employee benefits designed to support your lifestyle and wellbeing.
- Passion for Service: Share our dedication to providing outstanding service, creating unforgettable experiences for guests from around the globe.
- Sustainability Focus: Be part of an organisation that prioritises sustainability, ensuring our operations enhance the community and environment.
Company Culture
Your Role in Our Story: As a potential new team member, your role will go beyond a job title. You will be an ambassador of our legacy, embodying the spirit of the Titanic in every guest interaction, ensuring the legend lives on through exceptional service and attention to detail.
Ready to Set Sail? We welcome you to bring your unique talents and join us in steering Titanic Hotel Belfast towards continued success.
Company Benefits
- Vacation
- Paid time off
- Retirement plan and/or pension
- Flexible schedule
- Office perks
- Employee development programs
- Employee discounts
- Free work laptop
- Referral bonus
- Competitive salary
- Family and friends rates
- Long service recognition
- Free meals during shifts
- Work With Charities
- Social Opportunities
- Employee of the Month
- Employee Recognition Scheme
Salary £28,800.00 per year
Assistant Front Office Manager employer: Titanic Hotel Belfast
Titanic Hotel Belfast is an excellent employer, offering a vibrant work culture that values teamwork and creativity in the kitchen. With opportunities for professional growth and development, our Banqueting Chef role allows you to thrive in a dynamic environment while contributing to memorable large-scale events in the heart of Northern Ireland. Join us and be part of a team that prioritises high standards and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Titanic Hotel Belfast. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Titanic Hotel Belfast
Don't be shy about reaching out to Titanic Hotel Belfast directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Titanic Hotel Belfast and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Titanic Hotel Belfast
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
