Leasing Consultant in Saffron Walden

Excellent customer service orientation. The purpose of the Leasing Consultant is to lease apartments, retain residents through customer service, and handle administrative and financial responsibilities for their assigned community.

Primary Functions

• Leasing Responsibilities:
• Ensure leasing procedures are followed on a daily basis.
• Manage availability guidelines.
• Review leasing follow up weekly.
• Receive incoming phone calls from prospects in a professional and welcoming manner and entice them to visit the community.
• Check the answering service for messages and follow up on all messages, as necessary.
• Visually inspect entire property (office, models, compactor, vacant units and amenity areas) daily for cleanliness and overall appearance.
• Lease apartments to qualified prospects.
• Schedule move-ins in such a way as to minimize rent loss.
• Escort a future resident to an apartment home and to all amenity areas.
• Prepare all paperwork needed before submitting lease files for verification.
• Verify applications and process file quickly through phone calls and correspondence.
• Turn in traffic and phone recap weekly to the Community Director.
• Follow up with each visitor within 24 hours via personal phone call and send a personal note/e-mail for them to receive within seven days of their visit.
• General Office/Administrative Responsibilities:
• Conduct move-in, move-out and turnkey inspections and follow through with any concerns.
• Maintain key closet procedures to ensure proper control of access and security on the property.
• Receive and acknowledge resident notices and prepare files.
• Assist in Lease renewal procedure.
• Assemble move-in packages.
• Keep all filing current.
• Operate office alarm system in conjunction with opening and closing the office.
• Deliver thorough move-in presentation to new residents.
• Calculate daily rent, prorate charges, late fees and percentages.
• Write up all maintenance requests upon receipt.

Qualifications

• Ability to effectively communicate with people.
• Ability to maintain a professional image.
• Strong organizational skills.
• Strong verbal skills.
• Excellent customer service orientation.
• Assertive attitude.
• Ability to effectively "close" a sale.
• Must take and pass drug screening test.
• Ability to manage and coach team of Leasing Professionals.
• Must possess a valid Driver's License.

Knowledge

• Experience in leasing properties to prospective residents and managing current residents.
• Experience using Knock, Onesite, and AIRM.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle or feel objects, talk, and hear. The employee is frequently required to stand; walk; reach with hands and arms, climb, stoop, and squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. Leasing Professionals must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.